Telewest customer service

Del_Boy_Gupta

anyone here got the contact number or even better the email address of the customer services director or even better anyone higher at Telewest.

I was told something specifically from them upon signing up to a 12 month contract from 2 individuals and yet when I try to ask them to do it , they are denying it

(Basically I took a tv/internet package and mentioned I was going on a holiday for a month at which they said no problem i could effectively stop it and add on an extra month to the end of the 12 months )

Now they refuse to do it referring me to the terms of the contract and won't escalate the call to a team manager or higher.

I've got the name of the person who I spoke to but she refuses to listen in to the recorded calls which should confirm this at the point of sale.

Any advice?

seaniboy

there is a package like this for students it on the website, they actually charge you £4.99 a month while your on your hols

itsallaboutmoney

are u a student by the way?

an0key

Write to the Chief Exec

BARRY R. ELSON
Telewest Communications Networks Limited
Export House
Cawsey Way
Woking
Surrey
GU21 6QX

willfrnch

if you ring 150 (free) from any telewest phone that takes you to customer services