We’d like to remind Forumites to please avoid political debate on the Forum.
This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
The Forum now has a brand new text editor, adding a bunch of handy features to use when creating posts. Read more in our how-to guide
British Gas Home Care and FSA Compliance
Hobao
Posts: 5 Forumite
Last year I took out a British Gas Home Care 400 policy to cover any and all problems with my heating and hot water etc.
However, today I called them out for the first time (other then there initial safty check) to be told that my hot water tank has suddenly developed a blockage due to scale and that it is not covered by the policy. I am now facing a repair bill of £1200 from British Gas to fix something I was told would be covered:mad: :mad: :mad: :mad: . Great, so I have paid out over £300 in the last year to have some guy tell me its not covered. Pfft
My question is: Is the Home Care Policy covered by the FSA? I know AA Breakdown cover is and as both policys are more or less the same in that you are insuring against a Faliure.
I have written a letter to British Gas Customer Care but having surffed the net and read other's experiences with B.G.C.C. I am expecting a long pointless fight.
However, today I called them out for the first time (other then there initial safty check) to be told that my hot water tank has suddenly developed a blockage due to scale and that it is not covered by the policy. I am now facing a repair bill of £1200 from British Gas to fix something I was told would be covered:mad: :mad: :mad: :mad: . Great, so I have paid out over £300 in the last year to have some guy tell me its not covered. Pfft
My question is: Is the Home Care Policy covered by the FSA? I know AA Breakdown cover is and as both policys are more or less the same in that you are insuring against a Faliure.
I have written a letter to British Gas Customer Care but having surffed the net and read other's experiences with B.G.C.C. I am expecting a long pointless fight.
0
This discussion has been closed.
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 354.4K Banking & Borrowing
- 254.4K Reduce Debt & Boost Income
- 455.4K Spending & Discounts
- 247.3K Work, Benefits & Business
- 604.1K Mortgages, Homes & Bills
- 178.4K Life & Family
- 261.6K Travel & Transport
- 1.5M Hobbies & Leisure
- 16K Discuss & Feedback
- 37.7K Read-Only Boards