What will happen now with my Paypal refund?

masonic

YvonneCrossland wrote:

What I want to know is can Paypal take the money back from me back to the seller?

If the dispute was closed and you have been refunded, then there is nothing the seller can do through the paypal system. You should probably put in a compensation claim to RM and forward any money you get from that to the seller, since you don't know for sure that it was delivered.

Agutka

I don't believe it! The RM couldn't prove delivery and PayPal refunded you anyway!! I am so jealous!
I am in exactly the same situation except my evil seller DID receive his goods (sent me nasty email confessing), RM cannot prove delivery and PayPal have NOT refunded me my money.
You are so lucky...

smokieUK

My situation is that the buyer received the goods (which was a voucher for a Red Letter Day) but Red Letter Days went bust about two months after the auction. So the buyer claimed against his credit card who initiated a chargeback against me. I am £180 down and angry!

If I'd kept the Track and Trace number then I would apparently have been covered under eBay Seller protection - but I discarded the number when the buyer confirmed delivery.

PayPal told me at the weekend that that mailed the buyer to ask whether it had been delviered or not but got no reply so they found in their favour. Bizarre huh?

Having discussed this with PayPal a number of times I don't even know who my dispute is with. They say they are simply passing on a chargeback and effectively it is closed. I don't imagine the credit card company will talk to me as I have no "contract" with them.

The whole thing stinks.

masonic

smokieUK wrote:

Having discussed this with PayPal a number of times I don't even know who my dispute is with. They say they are simply passing on a chargeback and effectively it is closed. I don't imagine the credit card company will talk to me as I have no "contract" with them.

Your dispute is with paypal. The credit card company have taken the money back from paypal, and paypal have then, separately, recovered their losses from you. Unfortunately, it's all covered in their T&Cs, so there's not much you can do about it. I think your only option is small claims court action against the buyer, but you would need to prove they received the voucher to do that.

princessmoneysaver

Another update, I'm not sure where I stand now

"Thank you for contacting PayPal. We have begun our investigation of the
following transaction:

The tracking number DT323139814GB, provided by you, is still showing as not
received.
In order to continue with the investigation, please provide us within 3
calendar days the proof of postage belonging to that tracking number .

Our fax number is 08707 303 196.

Failure to proivide us with the reuqested information will result in the
claim decided against you.


Sincerely,

Jennifer
PayPal
protection Services


Please do not reply to this email. This mailbox is not monitored and you
will not receive a response. For assistance, log in to your PayPal account
and click the Help link located in the top right corner of any page. If
your inquiry is regarding a claim, log in to your PayPal account and go to
the Resolution Centre.

---

PayPal (Europe) Limited is authorised and regulated by the Financial
Services Authority in the United Kingdom as an electronic money institution.

PayPal Email ID PP716"




BUT I thought this was already resolved with Paypal as they refunded me on Friday 4th November with this email

"We have concluded our investigation of your Buyer Complaint. The details of
this claim are listed below.

We have decided in your favour, and as a result, have attempted to recover
funds from the seller.
The maximum amount we were able to recover was 2.98 GBP. This amount has
been credited to your PayPal account. Please allow up to five working days
for this adjustment to be reflected in your PayPal account.

If you are due any additional amount from the seller, we will make our best
effort to recover the balance from the seller.


If the seller's account has insufficient funds to complete the refund owed
to you, please be assured that we will take appropriate action against the
seller's account, which may include limitation of the seller's account
privileges.

---

What to Do Next

---

No further action is required by you at this time.

---

Other Details

---

To make sure future transactions proceed smoothly, we suggest you visit the
PayPal site and click the Security Centre link located at the bottom of any
page. There you will find tips on how to avoid fraudulent sellers in the
"Fraud Prevention Tips for Buyers" section.

To learn more about PayPal's Buyer Protection Programme, go to the PayPal
website and click the Security Centre link located at the bottom of any
page.

Yours sincerely,
PayPal Protection Services Department

Please do not reply to this email. This mailbox is not monitored and you
will not receive a response. For assistance, log in to your PayPal account
and click the Help link located in the top right corner of any page. If
your inquiry is regarding a claim, log in to your PayPal account and go to
the Resolution Centre.


BC:PP-109-788-246:R1:GBP2.98:10022005:8D197725EE694694U

---

PayPal (Europe) Limited is authorised and regulated by the Financial
Services Authority in the United Kingdom as an electronic money institution.

PayPal Email ID PP769"


So what happens now?

princessmoneysaver

Still no joy with trying to contact Paypal to sort it out :-( Any ideas?