orange mobile no signal at home

samanthag

hi all

i moved house about 6 months ago and since then i have no signal on my phone when i am at home

i am on contract and cant use my mobile which is very annoying as i have to use my home phone to phone hubby or my son its costing me a fortune

i have phoned orange they basically said tough there is nothing i can do

i have asked to speak to a manager but i dont hold my breath as he said one will phone me back in the next 2 hours

i am under contract until january next year

does anyone have any ideas if there is anything i can do ?

thanks in advance
sammy

gushussain11

Dear Samanthag, Peace on to you.

Clause 4.4 of the contract for orange services provides:

4.4 terminating your contract because Orange is no longer able to provide access to the Network
If, for reasons beyond our control, we are no longer able to provide Network Services, we will at our discretion either: 4.4.1 make arrangements for you to be supplied with equivalent Services by another network at no extra cost to you, or 4.4.2 accept written notice from you that you wish to terminate your Contract. In such cases we will refund any pre-paid Charges that have not been used up.

Hope you find a fair resolution to the issues you are experiencing.

Gus
Peace

samanthag

.4 terminating your contract because Orange is no longer able to provide access to the Network
If, for reasons beyond our control, we are no longer able to provide Network Services, we will at our discretion either: 4.4.1 make arrangements for you to be supplied with equivalent Services by another network at no extra cost to you,

thanks for that gus im gonna phone them later and see what they say about that clause
will keep u posted
sammy

Woby_Tide

if you are very very very lucky they may allow you to terminate through goodwill, as it stands though, you chose to move not Orange, it's not there problem.

the clause you are attempting to use is "because Orange is no longer able to provide" i.e. they once could provide access from that location previously but can't anymore. Unless you can prove that the signal was actually once available there will be hard to prove.

If moving house was a reason to terminate then tons of people would take out a contract days before they moved knowing full well they can wriggle out of it days later with a new phone to flog elsewhere

elljay20

Woby_Tide wrote: »

if you are very very very lucky they may allow you to terminate through goodwill, as it stands though, you chose to move not Orange, it's not there problem.

the clause you are attempting to use is "because Orange is no longer able to provide" i.e. they once could provide access from that location previously but can't anymore. Unless you can prove that the signal was actually once available there will be hard to prove.

If moving house was a reason to terminate then tons of people would take out a contract days before they moved knowing full well they can wriggle out of it days later with a new phone to flog elsewhere

this is spot on. you will be liable for the duration of your contract. see if one of the independant shops in your area will buy you out of it as part of a new contract deal on another network