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skipton bs big error

Dear people, skipton building society have sent me another persons cash isa book, whats the best thing to do? email them?thanks in advance

Comments

  • KTF
    KTF Posts: 4,855 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    Send it back with a covering letter?
  • kanchhelskis
    kanchhelskis Posts: 425 Forumite
    bit bad though aint it.
  • KTF
    KTF Posts: 4,855 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    Wherever there are people involved there is going to be the occasional mistake.
  • bristolleedsfan
    bristolleedsfan Posts: 12,680 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    I would also drop a line to the other customer making them aware of Skiptons breach of confidentiality.
  • JohalaReewi
    JohalaReewi Posts: 2,614 Forumite
    Give Skipton a call?
    Head office switchboard is 01756 705000.
    Saves using the 0845 number.
  • TomsMom
    TomsMom Posts: 4,251 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    Skipton - 0800 446776 - even cheaper :D
  • kanchhelskis
    kanchhelskis Posts: 425 Forumite
    i will post back the pasbook, and ask skipton to reimburse me the cost of a 1st class stamp lol.
  • Similar thing happened to me last year when I invested £100k with the Derbyshire. Apparently (and don't ask me why) they looked up my postcode on their database and somehow managed to send my passbook to a neighbour with the same postcode and similar (but not identical) surname.
    "The trouble with quotations on the Internet is that you never know whether they are genuine" - Charles Dickens
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