18185 price increase?? - please check!

fbrj

I have an Orchid dialler which is set to use 18185 for calls to mobiles at the w/end - advertised rate 2p/min (and has been ever since I opened an account with them some time ago).

This morning I was looking at my on line (but as yet not invoiced) bill and it appears from 2 calls to mobiles made yesterday (Saturday) - and after allowing for the 4p connection charge - that these calls were charged at exactly 5p/min!! .

Has anyone else found the same??

I have sent an e to 18185 to ask what is going on......I will report back here when I get a response!

EDIT - I have just called a mobile number........the voice now says it's 5p a minute!! - time to revert back to 1899...which is still 3p/min!

EDIT 31st October - 18185 rates (for non cable/mobile users) are now definitely 5p/min peak and evenings and 2p/min w/ends. I think I got caught up in the change over (reducing peak rates from 10p to 5p/min) and ended up being charged 5p/min for 5 weekend calls - which prompted my OP. Since then I have been exchanging a series of e-mails with 18185 - only to receive completely ludicrous and non-related replies! For the sake of an overcharge of about 50p...I think I'll leave things where they are.....:)

Heinz

I've just had their rates e-mailed to me. The message starts:

18185.co.uk rates per 10-23-2005

This is the 18185 destination list. Before each call the operator
will inform you of the call charges per minute for the destination
you are calling. This tariff message is free of charge, so no
surprises on your invoice. Just dial 18185 before all your calls and
you will benefit from these extremely low rates.
Calls are subject to a 4p connection fee.

For the latest rates, please check our website:
http://www.18185.co.uk

UK Fixed ................................................... 0.0 p/min
UK mobiles (sat/sun) ....................................... 2 p/min
UK mobiles (weekdays) ...................................... 10 p/min
0845 Local (sat/sun) ....................................... 1 p/min
0845 Local (weekdays) ...................................... 3 p/min
0870 National (sat/sun) .................................... 2 p/min
0870 National (weekdays) ................................... 4 p/min
070 Personal ............................................. 25 p/min

Their website also shows 2p/min for Sat/Sun calls to mobiles.

pricefighter

I have just tested it out, rang my own mob, but did not answer,and the announcement is definitely saying 5p a minute. :eek: The annoncement does tend to be more accurate then website.Guess they have to pay for those new intl 0.5p rates somehow.

fbrj

Heinz wrote:

I've just had their rates e-mailed to me. The message starts:Their website also shows 2p/min for Sat/Sun calls to mobiles.

I agree - but check your actual bill for any calls made yesterday - you will find they are charged at 5p/min! Also make a mobile call right now - the "voice" tells you its 5p/min.....

18185 really ought to get their act together about implementing price increases.

fayraz

pricefighter wrote:

I have just tested it out, rang my own mob, but did not answer,and the announcement is definitely saying 5p a minute. :eek: The annoncement does tend to be more accurate then website.Guess they have to pay for those new intl 0.5p rates somehow.

When I ring the announcement says 2p a minute.

pricefighter

fayraz wrote:

When I ring the announcement says 2p a minute.

Rang a number just now annoncement said 5p a minute.Will check online bill in due course.

the_devil_made_me_do_it

Unfortunatly I can't check. Yesterday and today 18185 and 1899 and 18866 have been busy, I haven't been able to telephone out on an evening at all. I'm moving to planet talk on 25th October, hope I don't have the same problem with that on a weekend

the_devil_made_me_do_it

telephoned my own mobile fone (O2), and automated voice said 3p per minute, so mine's increased by 1p per minute.. very strange :rolleyes:

fbrj

Since my initial post - I have been exchanging Es with 18185 CS (at least they respond!).
To recap, my calls last Sat to mobiles were definitely charged at 5p/min (as shown on my invoice) and later confirmed by "the voice" when I tried a test call to a mobile on Sunday. The 2nd e-mail - received today - I had from 18185 (the first was a complete non-answer!) was as follows:

"Dear Sir or Madam,

Thank you for your mail.

Please check all 18185 calls are subject to a connection fee of 4p and calls to
UK mobile
are charged as:
Sat/Sun – 2p/min
Weekdays – 10p/min

We hope this has answered your query.

Should you have any further queries about 18185 please visit our list of
Frequently Asked
Questions http://18185.co.uk/info.php

Kind regards,
18185 Customer Services
http://www.18185.co.uk "

Needless to say...I have asked for further clarification and have sent them a copy of my invoice showing the 5p/min charges....(eg 5.29 mins cost 31.42p)

pricefighter

Still giving me the 5p announcement when i rang a mobile today.Would be good if it was only 5p a minute peak.I will check invoice later.

Heinz

pricefighter wrote:

Still giving me the 5p announcement when i rang a mobile today.Would be good if it was only 5p a minute peak.I will check invoice later.

It IS 5p/minute during the week and 2p/minute at weekends.

See HERE.