talk talk contract help

crystal9

hello, im hoping someone can advise me ill try explain best i can

back in feb 2006 i joined talk talk with telephone and b/b at that time i had to pay 10.00 for my b/b as i was 1 of many who couldnt get free b/b this was a 18 mth contract.
in nov 2007 i had a letter saying i was now able to get free broadband (great love it) but earlier this year after having endless problems dropped connection etc i decided to leave when my contract ended, i have just rang talk talk up and have been told my contract only started in nov 2007 so won't end until 2009

what i need to know is are they allowed to restart my contract without any papers being signed. i knew nothing about this at all only thing i knew was b/b was going to be free

please help im moving next week and want to change providers

eira

I've had trouble with Talk Talk broadband-endless freezing/timeout/OE not working but am locked in until November. Everytime you change some small part of your contract the 18 month lockdown starts all over again-however in the case of their broadband are they really fulfilling their contractual obligation?. I only manage because I switch over to another (wireless-also free) service on our other phone line. There is no way you could manage with just the TalkTalk-sometimes it runs at dialup speeds.And yes I have tried the 'technical helpdesk'-no use at all

crystal9

i know the service is rubbish when you phone them just fob you off with all sorts i hate it, was with aol for 7 years no problems at all.

just dont know what to do anyone else shed any light on this?

crystal9

please help someone out there must know if this is allowed to be done, id like to know as im going to be ringing them again later