AOL-the bane of my life

su4stu

I recently changed my home phone line from a business to a residential line (purely to save money), and was told by BT that there would be no interruptions toservice. I use aol for my broadband and have never had any (major) problems with the service I have received. When I tried to log on on Tuesday, however, I was unable to do so. I checked my router etc was ok and phoned aol technical support and was told that it was a problem with my bt line and aol couldn't help. I then phoned bt technical support and after being passed from one dept to the next, I was told that it was not a problem with my bt line but with my aol broadband. This went on for 4 hrs, phoning different depts at aol and bt, each blaming the other, until at last a bt customer service advisor told me that a tag was on my line. He admitted after much cajoling that it was bts fault but that it would take 7 to 10 working days to get this removed. I eventually spoke to a manager who said she would get it removed in 2. When I went to check my connection yesterday, I still had no broadband, so I duly phoned bt again. They said the tag had been removed so to phone aol (sound familiar?). After more phonecalls to both parties-mostly with people I couldn't understand, aol told me that I would have to wait another 5 days until bt allowed broadband on my line, something that bt has disputed. I am now without internet, no one accepting the blame and don't know what to do next. I need to use the internet as I work from home, but at the moment am completely stuck. Oh and I requested my mac code on Tuesday from aol and was told they would email it, but haven't received it yet. How long does this normally take? If anyone can offer me any advice I would be extremely grateful!

mrJ_5

sounds like when you first had th tag on your line, it showed that you had broadband - but AOL probably didn't have something right

when you asked BT to clear the tag, this would have taken broadband off of your line - so requesting a MAC will be usless now, as your line is effectively broadband free

since you cannot migrate nothing to an ISP, you will need to start a brand new connection


really you shouldn't have had to phone up BT when the problem first came about, this was something for AOL to sort out - ie. they should have contacted BT Openreach, but probably couldn't be bothered and just took the easy route of blaming BT like all ISPs do these days (even though the ISP should contact Openreach themselves)