Currys awful service!

xeriouxi

Hi!

I recently purchased a wireless adapter from Currys to use at home on my WPA2 secured network.

It seemed there was an issue with it because it kept cutting out or just not working at all at times. The other adapters I have in the house worked fine on all machines and this one didn't. Even when I unsecured the network it would only operate for a short amount of time.

I'm not stupid when it comes to networking or anything so I took it back wanting a refund. The customer services manager was SO rude and ignorant! He tried it on one of the display computers on an unsecured network without even opening a connection window. He said it's fine on his and explained countless times it was my settings. I told him I wasn't stupid and that I'd studied this for years on end and he replied "you musn't be very good at it then" which made me want to hit the guy. He explained he knew nothing about the technology and said no to a replacement or refund still. He then said to bring my expensive PC and router in store so he could prove it worked to me. This was the last straw and I got so enraged I asked for the manager who conveniently wasn't there.

I'm now lumbered with a useless item. What can I do about this as this guy shouldn't even be working there if he's not familiar with the possible faults.

jammiev

hi, if you have the reciept take it back for a full refund (sales of goods act 1979)!
:beer:

shoey79

If the item is faulty, you are entitled to a repair or replacements, on such a low value item (less than £100) it would just mean a replacement.

The whole DSGi Company are A*HOLES...

jammiev

shoey79 wrote: »

If the item is faulty, you are entitled to a repair or replacements, on such a low value item (less than £100) it would just mean a replacement.

The whole DSGi Company are A*HOLES...

hi, i am sure you are entitled to a full refund.

chocolatechipcookies

xeriouxi wrote: »

Hi!

I recently purchased a wireless adapter from Currys to use at home on my WPA2 secured network.

It seemed there was an issue with it because it kept cutting out or just not working at all at times. The other adapters I have in the house worked fine on all machines and this one didn't. Even when I unsecured the network it would only operate for a short amount of time.

I'm not stupid when it comes to networking or anything so I took it back wanting a refund. The customer services manager was SO rude and ignorant! He tried it on one of the display computers on an unsecured network without even opening a connection window. He said it's fine on his and explained countless times it was my settings. I told him I wasn't stupid and that I'd studied this for years on end and he replied "you musn't be very good at it then" which made me want to hit the guy. He explained he knew nothing about the technology and said no to a replacement or refund still. He then said to bring my expensive PC and router in store so he could prove it worked to me. This was the last straw and I got so enraged I asked for the manager who conveniently wasn't there.

I'm now lumbered with a useless item. What can I do about this as this guy shouldn't even be working there if he's not familiar with the possible faults.

If it's not broken, which it doesn't sound like it is, of course you won't get a refund. It doesn't sound like you do know what you're doing, if you can't get it to work and he can.

Tozer

shoey79 wrote: »

If the item is faulty, you are entitled to a repair or replacements, on such a low value item (less than £100) it would just mean a replacement.

The whole DSGi Company are A*HOLES...

Please do not post things as fact when you clearly do not have a clue.

If it is faulty, you are entitled to a refund, exchange or repair. If you reject within a reasonable period, the choice is yours.

THERE IS NO ISSUE IN RESPECT OF PRICE. Shoey is talking utter gibberish.

woohoo_postingid

I believe DSGi also have a 14 day change of mind policy whereby the item does not have to be faulty for you to get a refund. Does this help?

Optimist

You don't say how recently, but it is only after you have had the item for 6 months that it is up to the you to prove it does not conform to the contract.

The fact that it worked in the shop is not an indication that it works on your equipment especially as you said it keeps cutting out which would seem to make it an intermittent fault so its irrelevant that it works in the shop.

Take it back and insist on your money back assuming recently does mean recently! The Sale of Goods Act entitles you to your money back if the goods are faulty or not fit for purpose

If they refuse then your choices are take it up with their head office, consumer direct or finally if you really want some fun through the small claims court !

I tend to think from the stories one hears that these shops either have no inkling of the law and operate with badly trained staff or it is policy to browbeat customers in the expectation they will back down. Unfortunately in a large proportion of cases I tend to think that policy works!

Lip_Stick

Oooooooohhhh wrote: »

What a load of pish

It works, they have shown it works

It is his responsibility to purchase items compatible with his equipment, if he has not done this it is not faulty.

Tbh it sounds to me as if there is an issue with his network or interference as opposed to the hardware involved

Did you not read the OP where it said:-

Even when I unsecured the network it would only operate for a short amount of time.

I'm guessing when it was tested in the shop on the unsecure network, it was tested for a short amount of time, not all day.

chocolatechipcookies

Optimist wrote: »

You don't say how recently, but it is only after you have had the item for 6 months that it is up to the you to prove it does not conform to the contract.

The fact that it worked in the shop is not an indication that it works on your equipment especially as you said it keeps cutting out which would seem to make it an intermittent fault so its irrelevant that it works in the shop.

Take it back and insist on your money back assuming recently does mean recently! The Sale of Goods Act entitles you to your money back if the goods are faulty or not fit for purpose

If they refuse then your choices are take it up with their head office, consumer direct or finally if you really want some fun through the small claims court !

I tend to think from the stories one hears that these shops either have no inkling of the law and operate with badly trained staff or it is policy to browbeat customers in the expectation they will back down. Unfortunately in a large proportion of cases I tend to think that policy works!

It's not Curry's problem if his own equipment is faulty. They sold him something that works. The item is not faulty - the guy in the shop got it to work, therefore he is not entitled to anything. They offered to have a look at it with his equipment, which is totally fair, but he refused. Stop twisting legislation you don't even understand to fit your tantrums.

Optimist

chocolatechipcookies wrote: »

It's not Curry's problem if his own equipment is faulty. They sold him something that works. The item is not faulty - the guy in the shop got it to work, therefore he is not entitled to anything. They offered to have a look at it with his equipment, which is totally fair, but he refused. Stop twisting legislation you don't even understand to fit your tantrums.

Tantrums lol :rotfl::rotfl::rotfl::rotfl::rotfl::rotfl:

I don't see fit to return insults but may I suggest you have a read of the relevant legislation. I was going to give you a hint as to which ones but you obviously know your stuff so I wont bother. Once you have read it you can point out point out the relevant parts I fail to understand !!

You might also like to look in a dictionary to understand the meaning of the word intermittent as well !