Orange

brookerbabyisababy

Hello

Just signed up to a new contract with Orange which I thought at the time was on Racoon 25. However it seems that the Dolphin 25 is the one they have signed me on to. Is there any way I can change it without canceling the contract. I have called them and they have told me they can't do anything only upgrade my account. I don't know what to do? Anyone have any suggestions?

reehsetin

they can do it, where did you sign up from? its their mistake they need to sort it out

brookerbabyisababy

I signed up online. I just called them now the guy spoke to his manager who said he can't change it. He could however change it to a more expensive contract.

Nichelette

In my experience Orange are best avoided, they don't have a clue what they are doing most of the time, but if it is their mistake you should try and force them to change it.

brookerbabyisababy

Thing is I am worried if they cancel the original contract I won't get the Quidco cashback?

reehsetin

do you have email confirmation anything like that with the tariff on there?

are you speaking to 150 or the actual web sales team?

brookerbabyisababy

i was speaking to 150. i don't have any confirmation except that my order had been accepted and then another email telling me to about delivery.

reehsetin

if you havent actually recieved the handset? and they still wont do it!?
speak to the indirect team 0800 079 2000