Car Giant

Madferrit

vikingaero wrote: »

If you buy from Car Giant again then a tip is to take an old set of car keys for the key exchange. I took my Dads old 1980's Volvo keys.

I was in my nephews Daewoo Matiz.. I'm just glad I'm back in a car with A/C after this last weekend.

Vormulac

Hi folks, I recently had to trade in my pride and joy for a more frugal vehicle and bought a Ford Mondeo diesel. In the five months I've owned it it's been back in their garage four times and I've been without it for weeks. It's a total lemon; it fails, they repair it, something else fails - repeat. I consider this vehicle to be unfit for purpose and have told them so, I cannot trust this vehicle to get my family and I safely from A to B but they are adamant that they will not issue me a refund. Trading standards apparently don't do anything any more, they direct you to a website called 'Consumer Advice' or something which will send you a stock response to your query - very useful... not. So I think I'm stuck with this useless piece of carp until I can flog it on at a massive loss and buy something else - does anyone know anyone who has taken these con-artists on and won? At the moment I'm still without the car and it's causing massive problems, but of course the moment I arrangefor the car's return I will basically have accepted it back. I do not accept that this vehicle is fit for purpose but being without a car is Hell, especially with the kids on holiday.

Flyboy152

Vormulac wrote: »

Hi folks, I recently had to trade in my pride and joy for a more frugal vehicle and bought a Ford Mondeo diesel. In the five months I've owned it it's been back in their garage four times and I've been without it for weeks. It's a total lemon; it fails, they repair it, something else fails - repeat. I consider this vehicle to be unfit for purpose and have told them so, I cannot trust this vehicle to get my family and I safely from A to B but they are adamant that they will not issue me a refund. Trading standards apparently don't do anything any more, they direct you to a website called 'Consumer Advice' or something which will send you a stock response to your query - very useful... not. So I think I'm stuck with this useless piece of carp until I can flog it on at a massive loss and buy something else - does anyone know anyone who has taken these con-artists on and won? At the moment I'm still without the car and it's causing massive problems, but of course the moment I arrangefor the car's return I will basically have accepted it back. I do not accept that this vehicle is fit for purpose but being without a car is Hell, especially with the kids on holiday.

How did you pay for the car?

Vormulac

£4000 part exchange on my old car and the balance (roughly £3300 with the admin fee and the warranty) by debit card.

Flyboy152

Vormulac wrote: »

£4000 part exchange on my old car and the balance (roughly £3300 with the admin fee and the warranty) by debit card.

If CarGiant refuse to accept the rejection (yeah, I know and pigs might fly :eek:) contact your bank and enquire about a charge back to your card. Did you use a credit card at all, during the process, perhaps to put down the deposit. Did you utilise an overdraft facility at anytime?

Vormulac

I didn't use a credit card at all - it might be worth asking the bank if they can do something though - good idea.

Flyboy152

Vormulac wrote: »

I didn't use a credit card at all - it might be worth asking the bank if they can do something though - good idea.

But did you utilise an overdraft facility when making the purchase?

Vormulac

I don't know to be honest, I'd have to check my statement - why is that?

Flyboy152

Vormulac wrote: »

I don't know to be honest, I'd have to check my statement - why is that?

Because then you will have the added protection of section seventy-five of the consumer credit act, which makes the bank jointly liable. Some banks and debit card issuers will try to get away with just indemnifying themselves for the amount you spent on the card, but section seventy-five makes the bank liable for the full amount. If you only get the amount you spent on the card, you will need to sue CarGiant, in the small claims court (a lot easier than it used to be), for the remaining amount.

What has CarGiant's response been so far?

Vormulac

They have taken the car back and repaired it each time (I bought a warranty which I know they used when the cooling system died). The last two times it went back I ask for a refund on the basis that it wasn't fit for purpose - the first of those two times they refused but dropped it off at my house with a full tank of fuel as a goodwill gesture - but then when it died again a month later and I asked yet again for a refund I was told: "I have reviewed your file and seen that the vehicle has returned to our workshop on numerous occasions for different repairs and all have been resolved accordingly. Therefore with the above in mind I regret to inform you that I am not in a position to assist you in relation to the return of the vehicle for a refund or exchange" This was a couple of days ago and I have yet to reply as I don't want to be seen to be accepting this situation.