New Girl needs Help

Amanda46

In a few weeks i will be moving house, moving from Yorkshire to Teesside, in Yorkshire i am with BT and have just signed with AOL, but the house i am moving too does not have a BT phone line only a NTL/Virgin. BT say they will charge me £124 to put in a BT line, if i cancel my AOL they will charge me £144. Why should i suffer just because the house has no BT line.

espresso

Amanda46 wrote: »

In a few weeks i will be moving house, moving from Yorkshire to Teesside, in Yorkshire i am with BT and have just signed with AOL, but the house i am moving too does not have a BT phone line only a NTL/Virgin. BT say they will charge me £124 to put in a BT line, if i cancel my AOL they will charge me £144. Why should i suffer just because the house has no BT line.

How did you sign up with AOL if you do not have a BT line - what telephone number did you give them to provision ADSL on? If you try to sign up on-line it asks for your telephone number!

It sounds like you would be better getting your BB from Virgin Media as a connection already exists to the property. I don't see how AOL can make you pay anything as they have not provided anything yet.

PaulK_3

The new house doesn't have a bt line, her current one does.

espresso

PaulK wrote: »

The new house doesn't have a bt line, her current one does.

I see said the blind man. Why would anyone sign up to a new ISP knowing that they are about to move?

BenL

Have a search around the forum, I will also but there is an offer for a BT line connection for £35 if you take an 18 month contract.

Is this do-able?

There also maybe a BT line present just not activated.

If the old occupier switched from BT to cable they would not come out and remove the line completely.

BenL

Here you go

http://www.hotukdeals.com/item/207885/bt-retail-new-line-installation-off/

espresso

If you are interested in the £30 installation offer, read the small print:

Customers taking this Special Offer will receive a discount of £95.00Inc. VAT off our current standard new line connection price of £124.99Inc. VAT.
Calling Plan monthly charges including line rental are:
Unlimited Weekend Plan £10.50* Inc. VAT Unlimited Evening & Weekend Plan £13.20* Inc. VAT Unlimited Anytime Plan £16.45* Inc. VAT
The saving will be shown under the Rental Charges section of your bill. If you are a Pay&Call customer you will see this credited to your Pay&Call Moneybox account.
Customers taking this Special Offer must remain on a Calling Plan for 18 months from the date of purchase.
Customers ceasing service during the minimum period of the special offer will be asked to pay, as a single payment, a sum which is equal to the total of the standard line rental charges (currently, £11.75inc. VAT per month) left in the 18 month minimum period.
The Special Offer is only available to residential customers on:
Unlimited Weekend Plan, Unlimited Evening & Weekend Plan, Unlimited Anytime Plan BT Working Together (for residential lines) BT Working Together Talk (for residential lines) BT Pay&Call
Service is provided under the Conditions for BT Telephony Services and the additional conditions set out below:
1. BT Together - Local Calls Option, BT Working Together, BT Working Together Talk, are no longer available for new supply, so existing customers taking this special offer will not be able to return to these packages.
2. Customers must make at least 30 chargeable or inclusive calls every three month period or 10 chargeable calls or inclusive calls per month if you are billed monthly.
3. Customers can only apply for this special offer once in any 18 month period.
4. Customers may upgrade their Calling Plan but they may not downgrade within the minimum period
5. Customers who qualify for BT Basic may migrate without fulfilling the remainder of their minimum period.
6. Customers moving home and retaining an account with BT will take the remaining minimum period with them.
7. At the end of the minimum period customers will continue to pay their Calling Plan charges. Customers wishing to move to a new Calling Plan at the end of the minimum period may do so by contacting BT.
8. Customers who are still in term with some other residential offers are excluded from this Special Offer.
9. BT reserves the right to withdraw this Special Offer at any time.
10. All prices are subject to change.
* For customers who have paper-free billing (otherwise add £1.25 inc. VAT) and pay by direct debit or monthly payment plan.
If you do not pay by direct debit or monthly payment plan you will be charged a payment processing fee of £1.50inc. VAT per month or £4.50inc. VAT for every three month period by BT Payment Services Limited, a wholly owned subsidiary of BT. This fee will be deducted from any money paid before any payment is allocated against charges for your service. All amounts due which are not paid by direct debit or monthly payment plan will be collected by BT Payments Services Limited.

Amanda46

Amanda46 wrote: »

In a few weeks i will be moving house, moving from Yorkshire to Teesside, in Yorkshire i am with BT and have just signed with AOL, but the house i am moving too does not have a BT phone line only a NTL/Virgin. BT say they will charge me £124 to put in a BT line, if i cancel my AOL they will charge me £144. Why should i suffer just because the house has no BT line.

I cancelled my contract with AOL and waited for my final bill, this was after i had faxed AOL in London and told them just what i thought of them, and how unfair they are. A few weeks passed i heard nothing, not a bill or letter, then out of the blue last Friday i got a phone call from AOL telling me that they would cancel my contract and i would nothing to pay.........Blimey, AOL does have a Heart!!!

Amanda46

I cancelled my contract with AOL and waited for my final bill, this was after i had faxed AOL in London and told them just what i thought of them, and how unfair they are. A few weeks passed i heard nothing, not a bill or letter, then out of the blue last Friday i got a phone call from AOL telling me that they would cancel my contract and i would nothing to pay.........Blimey, AOL does have a Heart!!!