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Can I ask BT for a refund?
Kavanne
Posts: 5,093 Forumite
I am moving house and my new place does not currently have an active BT line. The line will be activated on Mon 21st Jul, at which point the phone + internet will stop working where I currently live.
Now, the switcher man said the line would have to be active for 2 days before they could order the broadband, and it would be a further 5 working days before it was working, can I request a refund for this week I won't have broadband? I am not sure if that would be reasonable or I just sound like a scrounger... But it's a good £6 I am spending on not having internet for that week.
Also, they gave me a new number and I am a little bit concerned they might accidentally not cancel my existing line and I will end up paying twice, is that silly? Will they definitely cancel my current line? They said I would be starting a new 12 month contract for the phone but the internet would continue as it is.
What do you think?
Now, the switcher man said the line would have to be active for 2 days before they could order the broadband, and it would be a further 5 working days before it was working, can I request a refund for this week I won't have broadband? I am not sure if that would be reasonable or I just sound like a scrounger... But it's a good £6 I am spending on not having internet for that week.
Also, they gave me a new number and I am a little bit concerned they might accidentally not cancel my existing line and I will end up paying twice, is that silly? Will they definitely cancel my current line? They said I would be starting a new 12 month contract for the phone but the internet would continue as it is.
What do you think?
Kavanne
Nuns! Nuns! Reverse!
'I do my job, do you do yours?'
Nuns! Nuns! Reverse!
'I do my job, do you do yours?'
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Anyone? No?Kavanne
Nuns! Nuns! Reverse!
'I do my job, do you do yours?'0
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