Help

kitekat

Bought son a Toshiba lap top for his birthday couple of months ago,he has just told me he hasnt been able to use it as he has forgotten his password and is unable to log in.When he has tried to reset it,it asks him to install a floppy disk or a usb device,none of which we have.Can anyone help.

dounome

kitekat wrote: »

Bought son a Toshiba lap top for his birthday couple of months ago,he has just told me he hasnt been able to use it as he has forgotten his password and is unable to log in.When he has tried to reset it,it asks him to install a floppy disk or a usb device,none of which we have.Can anyone help.

What password has he forgot, if it just his windows logon password he can reset it in safe mode.

kitekat

Hi he thinks it is his windows password,but not 100% sure.He is unable to get off the login page as there is no buttons for doing so and it looks like he wont be able to access the internet if he doesnt remember the password.As you can prob tell we are not pc tech savvy,so any help appreciated.

superscaper

kitekat wrote: »

Hi he thinks it is his windows password,but not 100% sure.He is unable to get off the login page as there is no buttons for doing so and it looks like he wont be able to access the internet if he doesnt remember the password.As you can prob tell we are not pc tech savvy,so any help appreciated.

You press F8 as you're booting up the laptop to access Safe Mode.

dounome

superscaper wrote: »

You press F8 as you're booting up the laptop to access Safe Mode.

When you are in safe mode go into control panel and then user accounts, from here you should be able to remove the password if that is the problem.

evilgoose

I guessing its Vista on there? its asking for a password reset disk or usb pen - ideally you should create one when you first get your computer (though that doesnt help you now).
Do you the administrator password?

kitekat

evilgoose wrote: »

I guessing its Vista on there? its asking for a password reset disk or usb pen - ideally you should create one when you first get your computer (though that doesnt help you now).
Do you the administrator password?

Yes it is windows vista,and have tried the f8 button and nothing happens.There is no start button on the page just the password box,ive tried putting in an admin password and user password,which is fine and seems to be accepted,but it still automatically goes to the password login page with the white box and arrow pointing right,this is the password my son has forgotten.

evilgoose

ah right, does the first password box you mention appear very quickly after switching on the computer?

kitekat

evilgoose wrote: »

ah right, does the first password box you mention appear very quickly after switching on the computer?

yes it does and when i enter a new password it is accepted and then asks me to enter HDD password,which i then enter the same password as the first,it is also accepted,then it takes me to the white box with the word password in it and this is the forgotten password,and can go no further from this page.

evilgoose

Right, I could be wrong, it sounds to me that your laptop has got a BIOS password on it. (The 1st password you have to enter.)
This then allows the computer to 'start', then after about 30 secs or whatever you get the vista background with the password that you are stuck on?

To get to safe mode you'll have to press F8 after the first password has been entered, you'll have to press it a few times to 'catch the correct place' to press it - if you know what I mean. You should then get to the safemode screen.

TBH i've not used vista that much and I trying to remember if you can get into the admin account, I think its disabled by default.

There are utilities that are available to use to 'crack' the password, we've used ophcrack on a server in work which went wrong.

have a look here:-

http://www.maximumpcguides.com/reset-a-forgotten-administrative-user-account-password-in-windows-vista/

kitekat

Ive managed to get onto the advanced boot options page and it has a number of options,dont know which to click on,any ideas anyone.