Virgin, deal before cooling off ends?

embelliss

I currently pay £20 a month for:
Medium phone
Medium TV and
Medium Broadband
(why are these things called medium, when there isn't a small???)

Is this a good deal?

I only had it installed on 19th of June, but already my TV on demand has been 'unavailable' 3 times, each time I have had to call and they have fixed it for the following day.
I tend to rely on TV choice, because I can never watch programmes when they are actually on, and it is slightly irritating when I have some time to watch my programmes, sit down, and the bloody thing isn't working, and I'd have to wait until tomorrow to watch them.

I previously had a freeview box that records (at my old house), plus it seemed to have more channels!! (e.g E4+1- which I don't have on virgin, seeing as it's a FREEVIEW channel, why isn't it free on virgin???)
I'm thinking possibly it would be more worth it to have an external aerial fitted and record the programmes myself! Since virgin has been unreliable 3 times in 3 weeks.

Also, I'm paying a £70 break of contract fee with talktalk because I've moved, and I wanted Virgin (old house didn't have cable, and I've always wanted it)- but the £70 doesn't seem so worth it now since I've got crappy unreliable TV, and only weekend free calls instead of anytime free calls I had with talktalk.


Would I get a deal if I expressed these concerns, or will they just drop me since I'm a new customer- and only about 3 days before cooling off period ends?

Any advise is greatly appreciated!!

PaulK_3

Have you told them about the technical problems as it may just be your signal levels need tweaking to the box?

embelliss

PaulK wrote: »

Have you told them about the technical problems as it may just be your signal levels need tweaking to the box?

Everytime it happens I ring up straight away.