Bought a new laptop but can't get it to connect to wireless router

barriejohn69

Evening all

I have bought a new laptop (acer aspire 5920) and am trying to connect it to my existing router. The computer is picking up the wireless network but will not connect to it. I have got the network key etc in front of me but it keeps saying it is wrong. I already have my old laptop connected to the router so don't know if this is the problem.

Any help greatly appreciated.

Thank

Barrie

_Andy_

You could hook the new laptop up by ethernet cable to the router, try resetting the wireless key?

colboy

first make sure you are using the right settings ie:64/128 wep/wpa. then make sure it is asking for key and not passphrase.

barriejohn69

it is a pass phrase it is asking for sorry.

At the moment I am running it through a cable.

Sput2001

barriejohn69 wrote: »

it is a pass phrase it is asking for sorry.

At the moment I am running it through a cable.

Wouldn't the passphrase only apply if you were connecting wirelessly?

barriejohn69

It asks for pass phrase when I am trying to run it wirelessly. I am currently using a cable so that I can use the internet now.

colboy

do you know the passphrase?
there is usually a way to chose within the wireless connection software to connect using passphrase or key.

barriejohn69

not a clue. all i have got is the card i was given ages ago by sky broadband with

ssid xxxxxxxx
network key xxxxxxxx

It is showing the network name as the ssid

colboy

what router are you using?

barriejohn69

a net gear one. not sure of model. It has worked fine for the last two years. I run a few things through it (old laptop and xbox for xbmc).

chunter

ignore this too !