We're aware that some users are experiencing technical issues which the team are working to resolve. See the Community Noticeboard for more info. Thank you for your patience.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!

Mac code

Options
Hi,

I'm currently on Virgin Media but switching to O2.. O2 have asked for a mac code, but not sure what to do as I have explained the Virgin Media does not use the line but instead is a cable connection.. They said that I would then need to provide the MAC Code for any previous broadband providor that used the line.

The last broadband I had through the line was AOL and it was 6/7 years ago so not sure how to get a MAC Code through them now?

Any advice?

Thanks

Comments

  • normanmark
    normanmark Posts: 4,156 Forumite
    You don't need a MAC. If you want o2 then you're going to have to get a telephone line as o2 don't deliver their service over a fibre optic line, but a copper line.

    You're not confined to using BT to get a copper telephone line btw, theres plenty of alternative providers out there.

    Personal opinion is that you're going to go through a pricey process. Have you tried calling Virgin (i presume you're out of your contract) to see if you can get a better deal than what you're on currently.

    HTH
  • Ashok_2
    Ashok_2 Posts: 807 Forumite
    I'm confused.. We get the telephone line throuh another company, not Virgin, so why should have to buy another line :S
  • normanmark
    normanmark Posts: 4,156 Forumite
    You said you had virgin cable for your internet? Virgin are the only people that can operate as a provider on their network.

    If you want to use ADSL providers, such as o2, then you need to have a copper telephone line.

    From the initial post i was assuming you didn't have a copper telephone line. If its a case that you have then o2 do not need a MAC, they just need to install the broadband on that line.
This discussion has been closed.
Meet your Ambassadors

🚀 Getting Started

Hi new member!

Our Getting Started Guide will help you get the most out of the Forum

Categories

  • All Categories
  • 350.9K Banking & Borrowing
  • 253.1K Reduce Debt & Boost Income
  • 453.5K Spending & Discounts
  • 243.9K Work, Benefits & Business
  • 598.7K Mortgages, Homes & Bills
  • 176.9K Life & Family
  • 257.2K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16.1K Discuss & Feedback
  • 37.6K Read-Only Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.