K800i texting problems- what do I do?

pamaris

I opened a new 18 month contract with 3 mobile through onestopphoneshop about 3 months ago. I got the K800i phone which I like fine- except about 4 days ago something weird happened... I picked up my phone, & it was on a blank screen (not normal). It wouldn't turn off so I took out the battery & restarted it.

Since then I haven't been able to send or receive texts. Also, there is a glitch on the menu graphics (not something I'm concerned about, except that it's evidence of some sort of fault).

I called 3 which was of course no help at all and a big waste of time. I don't want to call them again. What should I do to get the problem fixed? I've done a master reset on the phone, and a software update to no avail.

Should I take it to Carphone Warehouse (they own onestopphoneshop)? Will they exchange it or fix it? Or do I HAVE to call 3? All I use the phone for is texting so it's useless as it is.

RDA

You should return the phone to onestopphoneshop for repair or replacement.

Their returns policy is available here on their web site and is pretty clear.

pamaris

RDA wrote: »

You should return the phone to onestopphoneshop for repair or replacement.

Their returns policy is available here on their web site and is pretty clear.

Thanks- it says I can take it to Carphone Warehouse, so I'll do that. I don't want to talk to anyone else at a call centre!

mobilejunkie

You can. Don't hold your breath for a quick repair unless you take it to an express service center - and don't hold your breath for a successful repair. After three failed attenmpts they will, however, offer you a refurbished replacement. You only need to take the phones and battery. No paperwork or anything else is necessary.