Laptop Screen fault?

Myosin

It looks more like a scratch - but you could be right - I assume a hair in an LCD screen could cause this dead-pixel to appear?

Myosin

OK, just got an email back from Dell to say that they will replace it. I have to arrange a collection date with them and they'll firstly pick up this one then they'll send a replacement. I'd quite like it to be a swap so that they deliver the new one and I give the faulty one so I don't have to do without a laptop as I am now quite dependent on it.

I'm actually surprised that they agreed with me so readily and in the first email I sent - anyone else think the same? Just to clarify I am of course pleased that they've offered the replacement I wanted but I'm just surprised they accepted so easily. Maybe that's why they've got the customer service awards they say they have... ?

Myosin

Hi all I've received my replacement laptop... but need your advice once more

The little rubber pads on the bottom which are supposed to grip the desktop or table are misaligned and there is a bit on the middle bottom of the laptop which protrudes down, looks like some sort of square thing. This means that not all the pads are touching the table surface. I know the surface isn't uneven because when I put my original laptop on it it grips and doesn't move a millimetre. However this one slides all over the place when I'm using it so I'll be asking them to take that one back and give me a new one. I'm hanging on to this original laptop till I get a perfect laptop, not some piece of c*ap they think they can fob me off with. :mad:

Is there anything I can do in this circumstance? I've just spent ages transferring all my data from my laptop to the replacement only to discover that it too has a problem.

I bought it on a Barclaycard Credit Card so would I be able to approach them for a refund or how does this whole Credit card company liability thing work? I'm just disgusted with Dell and will not be recommending them to anyone, ever. :mad:

Mr_Skint_2

Get a refund, And Buy a Lappy at PC World, Ok so they still send them away for repair
but at least you can talk to someone face to face.......

And return the goods if faulty, and shout at someone if need be....

highlighter

Myosin wrote:

Hi all I've received my replacement laptop... but need your advice once more

The little rubber pads on the bottom which are supposed to grip the desktop or table are misaligned and there is a bit on the middle bottom of the laptop which protrudes down, looks like some sort of square thing. This means that not all the pads are touching the table surface. I know the surface isn't uneven because when I put my original laptop on it it grips and doesn't move a millimetre. However this one slides all over the place when I'm using it so I'll be asking them to take that one back and give me a new one. I'm hanging on to this original laptop till I get a perfect laptop, not some piece of c*ap they think they can fob me off with. :mad:

Is there anything I can do in this circumstance? I've just spent ages transferring all my data from my laptop to the replacement only to discover that it too has a problem.

I bought it on a Barclaycard Credit Card so would I be able to approach them for a refund or how does this whole Credit card company liability thing work? I'm just disgusted with Dell and will not be recommending them to anyone, ever. :mad:

E-mail Dell again outlining the problem.
Then once they have responded and offered you a new laptop explain to them how this has caused you many a wasted work hour aswell as having to be tied down for delivery.

See what they say if they dont offer you some reduction e.g. 10% mention how you feel you've been let down (and you may be wanting a refund) and unless this situation is resolved pronto no way will you be recommending your work to buy from Dell.

If they dont bring up some form of reduction then you mention it.
Dell dont win customer service awards for nothing- just hint at them and they should oblige.

Myosin

highlighter wrote:

E-mail Dell again outlining the problem.
Then once they have responded and offered you a new laptop explain to them how this has caused you many a wasted work hour aswell as having to be tied down for delivery.

See what they say if they dont offer you some reduction e.g. 10% mention how you feel you've been let down (and you may be wanting a refund) and unless this situation is resolved pronto no way will you be recommending your work to buy from Dell.

If they dont bring up some form of reduction then you mention it.
Dell dont win customer service awards for nothing- just hint at them and they should oblige.

I'd like to hint that I expect a refund and replacement, but maybe that's over the top? If it was my company and a replacement item I'd sent out was also faulty, I'd definitely refund and replace out of goodwill and pure embarrassment. I know they're going to call as they said they would contact me to arrange collection of the old laptop. But as you say it's better I email to keep it official and in writing. I don't know where they got their customer service awards from but I'm sure they weren't awarded for sending duff laptops one after another... :mad:

I think I'm going to ask for a refund and replacement as this is just taking the mick really. I spent 3 hrs setting up the new one, i.e. transferring data etc. and when I realised it was sliding I was absolutely livid. I'd appreciate your comments as I'd rather hear what you think before I email them.

Cheers guys I really do appreciate the help :T

highlighter

Myosin wrote:

I'd like to hint that I expect a refund and replacement, but maybe that's over the top? If it was my company and a replacement item I'd sent out was also faulty, I'd definitely refund and replace out of goodwill and pure embarrassment. I know they're going to call as they said they would contact me to arrange collection of the old laptop. But as you say it's better I email to keep it official and in writing. I don't know where they got their customer service awards from but I'm sure they weren't awarded for sending duff laptops one after another... :mad:

I think I'm going to ask for a refund and replacement as this is just taking the mick really. I spent 3 hrs setting up the new one, i.e. transferring data etc. and when I realised it was sliding I was absolutely livid. I'd appreciate your comments as I'd rather hear what you think before I email them.

Cheers guys I really do appreciate the help :T

Ok first things first. You are not going to get refunded and allowed to keep the laptop-so dont email that.
Dell are generous and they dont tlike refunding customers due to faulty/damaged machines, thay would much rather come to an amicable agreement.

Like i said if you mail them and express your disappointment at receivng a 2nd damaged machine. Talk them through how you have wasted alot of 'work' time by waiting for delivery and being without a working laptop. Also say you've wasted more time and effort in transferring data from machine to machine.

Now say you expect a brand new system delivered asap 'as you have immediate work' to attend to and need a working laptop. Then say as this is the second time this has happened a simple replacement is no longer going to satisfy. You want to be 'compensated' for time/effort that has been lost/wasted etc etc.
See what they mail back- if you dont hear what you want to hear tell them so and unless there next offer is accepable you will be taking thing further to a higher level.

Dont be too demanding or awkward at first- let them try and keep you a happy customer.:)