stay away from London Energy

Gambler

jem which comparison site did you use to switch please?

When I tried simplyswitch it was showing london energy yet try it with the link from Martin's article to get the £15 cashback and london energy disappears off the list...................seems a bit unfair !??!

jem16

Gambler wrote:

jem which comparison site did you use to switch please?

When I tried simplyswitch it was showing london energy yet try it with the link from Martin's article to get the £15 cashback and london energy disappears off the list...................seems a bit unfair !??!

Yes I noticed this too. In fact it was even stranger - when I tried Martin's link for the £15 it showed up London Energy as my cheapest just like all the others. When I went back to it about 2 hrs later it had changed to Npower as my cheapest and London Energy Online was nowehere to be seen.

I uses energyhelpline.com in the end.

Edit - just realised the first time I tried simply switch it wasn't through Martin's link, it was via a google search for simply switch. Obviously they don't want to give us cashback on this deal.

BexTech

Xbigman wrote:

This is incorrect. You can be with any of these companies in any area any of them cover. I've been with SWEB and london energy (in Bristol).
Regards

X

This is only what I have been told by EDF themselves.

As I live in Brum there are no EDF companies as my local distribution company, my local distribution is Central Networks, so can use any brand of EDF.

However in London, London Energy are the local distribution company, so if you want to use EDF, then you need to use London Energy as the other brands don't cover areas where EDF already have a local presence. Same goes for other regions.

Again this is what I was told by EDF.

But it does appear, as you live in a SWEB area, you have managed to use their other brand.

EileenH

I'm thinking of switching to London Energy but when I go on to their website I can't see a link for managing your account online. It's supposed to be an online tariff so if anyone is with London Energy can you tell me how you manage your account please?

colinw

I am in the process of switching to them from Powergen. They have a scheme where you can register online and enter your meter readings online each month so that you get a more accurate bill.

jem16

EileenH wrote:

I'm thinking of switching to London Energy but when I go on to their website I can't see a link for managing your account online. It's supposed to be an online tariff so if anyone is with London Energy can you tell me how you manage your account please?

All done from here.
https://myaccount.edfenergy.com/myaccount/london-energy/

I can't tell you about it as I've only just applied to change over.

EileenH

Thanks jem16, I'll go ahead and switch now. Hope their customer service record is good.

Suffol

Have been with London Energy since March, they've saved me significant money over what I was paying Powergen (both dual-fuel online tariffs), and their online service is good, except you need to use three different numbers they give you to access it, all of which you can't change and are impossible to memorise (e.g. 'username' is 13 numbers, passcode 6 nos, and pin 4 nos). Also, you can't change direct debit amounts yourself if you think you're en route for big overspend or underspend (you could do this with PowerGen, which was useful). However, I always get the impression of chaos, and that they're quite likely to apply the wrong tariff or do something else wrong - they need watching, but the callcentre staff are really friendly, even when you're pointing out mistakes to them.

BexTech

The call centre staff are really good, and UK based too which is one of the reasons I switched. I too was with PowerGen but their call centre staff are now useless and mostly based in India - yet at one time their customer service was excellent.

PowerGen were the cheapest for me for quite a long time, but then with the last few increases EDF (Sweb) were cheapest and UK customer service, so I switched currently on their Pre-March online tariff.

EileenH

Thanks for the feedback, appreciated.