MoneySupermarket's Insurance feedback

Aaron

dacouch wrote: »

MSE owned or about to be owned by Moneysupermarket

See the footer. Do you think MSE will improve the Moneysupermarket epic fail website, or will Moneysupermarket drag MSE down to its level?

passau91

I'm trying to get a quote from Moneysupermarket, but it asked me to sign in, which I did as I had previously obtained quotes from this site, but now it keeps going round in circles - it has not retained any previous details, and when I try to click on 'Get a new quote', it just takes me back to my account, where it won't let me proceed other than in that same circle. The lesson is, don't sign in!!!

Crabman

On a car insurance quote from MoneySupermarket, a customer can opt-out of all the marketing options by ticking/unticking various boxes.

However, when you try to submit the details for a quote and you've missed something out or entered something incorrectly, the page refreshes and whilst all the other details remain the same, the site reinstates the tick boxes, thus reversing the customer's wish to opt-out. It is easy to miss this and inadvertently opt-in.

No other comparison site I've used has used that sort of tactic...

teecee90

The website is completely unusable. I have been trying to get a quote. A number of my details have changed (home phone number, employers business, under 16s in the household etc.

I have tried about a dozen times to update my details but as soon as I enter the date of my renewal it reverts all the details I just changed to their previous values. So frustrating - I will take my business elsewhere.

condoghost

MSE you are #Ace :A Absolutely - no doubts on that front.
This year Home Insurance and now Car Insurance. It is so easy to open each of the links in a new tab, sign-in to each, review/update my details, press that magic button, and off we go.
Everything we need to see across the board - okay, not exactly "across the board" - but then you go down each list to find the first in each with ticks in every box, compare that price with the others above with their extras added, and you see exactly what you want within minutes.
CompareThe Market, MoneySuperMarket, Confused.com, GoCompare + 1, 2 or 3 not on the comparison sites + any attractive Hot Deals comparisons miss.
30-minutes work if you've not registered with them all before; 10-minutes otherwise scroll-and-review. Half way through you've already decided which is the best for you this year but never mind, you keep going for peace-of-mind.

This year again it is MoneySupermarket that comes out top with it's easy simples across-the-board tick tick tick though there are times you'd like that header to stay where it is to remind you which column is which but hey, why be picky when that's the case with all of them :rotfl:

What's so great with MoneySuperMarket is that you can clearly see what-is-what there at the top of the page and then down the list of quotes they provide you. You know you're comparing Apples to Apples right there on the page :kisses:

I've saved £107=00 compared to the "Thank-you for choosing ---- Car Insurance for the last 12 months" auto-renewal letter that hit my floor this week! :iloveyou:

dummie

The application was easy to fill in - the outcome as expected. Insuring my son for driving my car which I am using for commuting and business as well, remains unaffordable.
But I enjoyed the ease of opting out of further marketing contacts. Let's hope it works as easily as it was to un-tick the boxes.

OldDIYer

Updated last year's quote but it kept saying something's wrong review your answrers, but nothing was highlighted and nothing was missing - apart from the quotes.

Waste of time!:(

jm2k

Trying to insure a Nissan Terrano 4x4 2004! Sadly I cannot afford annual cover.

Confused, Go Compare and Compare the Market, all identical results with 1. AXA £398 and 2.Swift £399, but total monthly cost is £478/£479!!!)

Quotezone: same position: 1. AXA £415 and 2. Swift £420.

MSM is exactly same position, but most expensive: 1. AXA £419 and 2. Swift £420. (£499/£500 monthly!).

johnstoneg

I use at least 3x comparison sites every time I renew my insurance, and MoneySupermarket always comes out more expensive than the rest.

Latest quote for Comprehensive/Business cover on a new car is almost £100 more from the same provider (with what appears to be the same criteria/conditions) than through Confused.com, which are the cheapest overall.

I'm now at point I'm not going to use MoneySupermarket as they are always so expensive.

Anyone else experiencing the same disparity bewteen quotes from same provider across different comparison sites? If so, does anyone know the underlying reason (commission paid to comparison sites, general price hikes due to popularity of specific sites?)

khris210

I had the same experience as Old DIYer back in January, and not for the first time. It says 'please review your answers', but gives no indication of what they consider wrong. As far as I'm concerned, all my answers were right. I tried both for myself and for my wife. Another half hour of my life wasted.