IKEA Compensation

How many times have you bought something from IKEA and had to take it back because something was missing or damaged?

When in customer services ask them to refund your petrol costs for having to come back to the shop.

They have a policy to refund return mileage but they don't advertise it.

I live about a 12 mile round trip away and recevied around £6.00.

They asked me for my postcode and the computer worked outy the mileage.

If you don't ask you don't get!
:T Finally debt free and just the mortgage to pay.

Comments

  • Glad
    Glad Posts: 18,921 Senior Ambassador
    Part of the Furniture 10,000 Posts Mortgage-free Glee! Name Dropper
    nice tip :)
    I am a Senior Forum Ambassador and I support the Forum Team on the Wales, Small Biz MoneySaving, In My Home (includes DIY) MoneySaving, and Old style MoneySaving boards. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.
  • MissG_2
    MissG_2 Posts: 869 Forumite
    That's one to remember, thanks.
    The best things in life are for FREE!!!
    If you like what you see and find this info useful, please use the thanks button. It costs nothing and means so much.
  • casca
    casca Posts: 58 Forumite
    Very helpful. I noticed that the US Ikea has recently started offering a web-ordering service so you don't have to go and ruin your day with the "Ikea Experience". Hopefully we'll get that here soon
  • culpepper
    culpepper Posts: 4,076 Forumite
    Yes we got compensation when we had to return for missing parts.A cupboard door had been drilled the wrong way,so they just handed over a new box and refunded the petrol in cash.
    Love their restaurant too for its refillable drinks .
  • Should have gave them an American Zip Code that would have boosted the mileage ;D
  • My nearest Ikea is near Glasgow - I'm in Belfast... feel a shopping trip coming up soon so I'll buy with a bit more confidence knowing that :D
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