Internet Explorer

Tozer

Wonder if someone can help? Neither Internet Explorer nor Firefox seem able to 'connect' - not even a time out screen.

The internet connection is fine (email works ok as does another laptop).

Only noticeable change has been that Firefox has just updated itself - although not sure what effect this would have on Internet Explorer.

Any ideas?

Running Vista Business by the way.

Thanks.

bazzlad

Press the Start Key (on your keyboard) and "R" at the same time.
Type in CMD

A Dos shell will open.

type in as below (spaces included)

ping - a https://www.google.com


Tell me the response.

Tozer

Thanks for your reply. Unfortunately nothing seems to happen. A dos screen pops up but disappears so quickly that it is impossible to see anything

Tozer

Should I also say that I have tried a restore to last week but still no good.

Tozer

Just tried it through cmd and it states bad option EDIT - just tried it withou - a and it got a reply but says underneat "request timed out".

bazzlad

You got any firewall/antivirus programs running?
If so, (windows firewall included) turn them off and try again.

Tozer

appreciate this - how do I turn Windows firewall off?

AVG is running buy have now switched it off.

Tozer

Ah got it. Still nothing despite Windows firewall being disabled

bazzlad

So you've disabled your firewall and antivirus, and retried pinging? And nothing?

Tozer

Ping doesn't time out this time but still no joy with IE or Firefox.

Just been on the blower to Dell as well - they reckon I should reinstall everything so just backing up now to an external harddrive.

Such a pain.

bazzlad

Whoa, whoa, whoa,
If your pings are coming back now, we're getting some where!

It's your call, if you want to format or not, but sounds to me like it's fixable without to be honest...