Tescos!!! Lump of plastic in food!

RustyFlange

Can anyone give me any information please.
I have just opened up one of the tuna layered salad bowls (only a couple of quid to buy) anyway I just scooped some out to give to my daughter who is 13 months old and found a 1 inch length of plastic packaging!, Luckily I noticed it before it became lodged in her throat or something. I phone up the store I bought it from and they said to take it all back into the store and it will be sent away and investigated. Does anyone know how long this process takes? I am not happy as the consequences could have been horrific. They have also told me I cannot complain about it but I can take it back in and sit and wait for customer services to contact me! Is this right?

Hawthorn

Um, I don't know if it's right, but you can bet your butt I'd be complaining about this.

sarahg1969

There probably isn't a great deal to "investigate". Some packaging got inside the pot by accident. I assume it was an accident, rather than company policy to try and choke their customers.

While the consequences could have been serious (although a large piece of plastic was presumably pretty visible and would not easily have been missed), there were, in fact, no consequences.

What do you want from Tesco?

Idiophreak

I once found a pubic hair in a bowl of Jordans' crunchy stuff - they told me to send it in and they'd "investigate" - next thing I heard, they sent a cheque for £9.60 (iirc) through the post...How they arrived at that figure I have *no idea*...Make sure you take plenty of photos and stuff before you give it back - would be terrible if the evidence "went missing"

RustyFlange

I agree there isn't a great deal for them to investigate, however it still happened and shouldn't have, Also as you say the plastic is very visible so how it got missed I don't know! I understand accidents happen, however it is the fact that it is still careless!

I want a refund for it, I also want a refund for the cost of the call to them and also a refund for the fuel used to get there, the local store is still approx 15-20 miles away! I have already been there once today and now have to go back so that the tuna does not start to smell!
I think I at least deserve an apology!

This is why companies get away with so much cause things are always questioned and no one complains about basic rights as a consumer!

RustyFlange

Idiophreak wrote: »

I once found a pubic hair in a bowl of Jordans' crunchy stuff - they told me to send it in and they'd "investigate" - next thing I heard, they sent a cheque for £9.60 (iirc) through the post...How they arrived at that figure I have *no idea*...Make sure you take plenty of photos and stuff before you give it back - would be terrible if the evidence "went missing"

Thanks Idiophreak, I will take some photos now. and yuck at the pubic hair ... imagine if that got stuck in your teeth

Penelope_Penguin

RustyFlange wrote: »

I agree there isn't a great deal for them to investigate, however it still happened and shouldn't have, Also as you say the plastic is very visible so how it got missed I don't know! I understand accidents happen, however it is the fact that it is still careless!

Most prepared food is done by machine. There's no human eye checking each tub.

Accidents happen, unfortunately I'm sure if you write a letter to Tesco explaining what you'd like as compensation, they'll refund your out of pocket expenses.

ShockingPink

A while back I phoned Tesco to complain that the pack of rocket I'd just bought was slimy and inedible. They asked me to bring it back for a refund, but when I explained that I lived 15 miles away so didn't want to make a special journey they told me to bring in the receipt and just explain what had happened.

I did, and was refunded without question.

scottishlass

A friend recently bough a prawn sandwich from Tescos and found a piece of what she thought was glass (turned out to be a stone out of someones ring) she took it back to the store and got a cheque for £25 as an apology. Tescos in my experience are usually pretty good about these things

pinkshoes

I ate at Frankie & Benny's a week ago, and in the middle of my burger with blue cheese sauce was a piece of metal foil! Good thing I opened it up to take the gherkin out!!

The waiter came over, so I pointed it out, and his response was "oh, it's probably from the sauce sachet"!

No offer of a replacement, and I didn't want to make a fuss (was with colleagues!), but had to sift through the sauce to check for any more foil! eugh!

I also found 1cm square lumps of solid gristle in my Tesco finest burgers... Not so fine after all, if they use such cheap meat!

sarahg1969

When I was a Saturday girl in a pie shop, a customer found a 2" square piece of hide inside a meat pie. Bleurgh.