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Can you leave Tiscali before your 12 months is up?

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Hi

Does anyone have the answer to my question. Since signing up earlier this year to the broadband service, they continue to charge less than the £19.99 per month real charge but continue to send a separate bill for some other charge of which I have no idea what it is for. They are now threatening us with debt collectors for this other charge.

Have placed numerous calls to their call centre where despite everytime being promised something would be done and that charge cancelled, we then get another threatening letter!

Have also emailed them when we also get replies saying they will sort things out but then nothing ever happens. We don't want to end up being on some credit blacklist and feel it would just be easier to simply cancel our contract with them fullstop.

We have never actually signed anything with them as it was all done over the phone. Does that mean we are still legally bound to them for 12 months? Any advice gratefully received as we are now at our wits end with them.

TIA
At the end of the day - its night! :rolleyes:

Comments

  • normanmark
    normanmark Posts: 4,156 Forumite
    Yes you're bound to them for a year. You need to contact them to clarify this other charge.
  • Kyham14
    Kyham14 Posts: 10 Forumite
    Does that mean I have to wait another year to get out or does upgrading not count as being on a new contract? I was on a simple Talk only package before upgrading to a Broadband package
    At the end of the day - its night! :rolleyes:
  • Quentin
    Quentin Posts: 40,405 Forumite
    You will be in a 12 month contract for the broadband since the time you added it on to your phone package.
  • Discodee
    Discodee Posts: 2,062 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    Kyham14 wrote: »
    Hi

    Does anyone have the answer to my question. Since signing up earlier this year to the broadband service, they continue to charge less than the £19.99 per month real charge but continue to send a separate bill for some other charge of which I have no idea what it is for. They are now threatening us with debt collectors for this other charge.

    Have placed numerous calls to their call centre where despite everytime being promised something would be done and that charge cancelled, we then get another threatening letter!

    Have also emailed them when we also get replies saying they will sort things out but then nothing ever happens. We don't want to end up being on some credit blacklist and feel it would just be easier to simply cancel our contract with them fullstop.

    We have never actually signed anything with them as it was all done over the phone. Does that mean we are still legally bound to them for 12 months? Any advice gratefully received as we are now at our wits end with them.

    TIA

    My Dad has had similiar. I sympathise

    he hasnt had any debt letters but they phoned to ask if he wanted to upgrade to anytime calls. he said yes. They charged him the extra £5 a month BUT kept charging him for all his calls and more besides!

    he said noone answers emails it is just something copied and pasted. he is kept waiting on the phone for ages on an 0871 number etc etc

    he is going to cancel his direct debit and go to tlak talk. he has had enough

    Write to them and keep photocopies. then if you get a debt collector you have evidence
    I can be brown I can be blue I can be violet and sky. I can be hurtful I can be purple I can be anything you like..Gotta be green gotta be mean gotta be everything more...
  • Discodee
    Discodee Posts: 2,062 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    oh and if you get a letter from debt collers, ask them for an email addy and forward the emails tiscali have sent you saying they've sorted it.
    I can be brown I can be blue I can be violet and sky. I can be hurtful I can be purple I can be anything you like..Gotta be green gotta be mean gotta be everything more...
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