loyalty reward contract end

videoking

i have currenty got 2 phone with orange been with orange 10 years
to cut a long story short 18 months ago was going to leave orange but they gave me a good deal so i stayed
deals panther 45 and dolphine 35
the basic deal + 2000minutes loyalty reward any network
so i had 2550 anytime any network for 35.00 and 500 texts per month on the dolphin 35 tarriff the contact expired on the 12 june and i carried on useing my phone as normal but on the 29 of june i always phone 150 to see how many minutes i have left eventually when i got though 0 was the answer
thats strange normally have around 1300 left phoned orange they said contract ended so loyalty reward minutes gone
after giveing a mouth full they said theyd phone me back but only offered me a new contract 55.00 for 3000 minutes and 40.00 for 2000minutes etc deal not as good as before but when asked about minutes i used over 800
they said that was the only offer availble youll have to sort it out with another apartment 800x 35p = 280.00 extra i explained i wouldnt of used the minutes if they werent free no joy

what should i do

Keleva

Are all your minutes to mobiles or do you have a substantial number of landline calls in that?

I am on Racoon 35. I get unlimited landline (in reality about 3000), 200 texts and 700 minutes anytime. I pay £25 pcm. Would that be better for you? I did it online (although on the phone IYKWIM) and told them I wouldn't pay more than £25 as they were offering £30 originally.

videoking

any time any network minutes i mostly phone mobiles so the racoon 35 would be no good thanks any for reply the 2000 loyalty reward minutes on 18 month contract were a bonus on top of the tariffs 500 minutes