Contact Ryanair by email or geographical telephone number

scruffyone

Has anyone got a contact number for Ryanair other than their premium numbers or an email where they have got a reply.

I have paid for my trip by debit card (for sure) and they have charged me for a credit card payment. Not much money but it is the principle.

Thanks.

benjus

I use the Ireland number (+353 1 249 7791) to call Ryanair. It's a standard landline, so if you have an inclusive international calls package (e.g. TalkTalk, or something like www.nonoh.net ) you can get the call free - otherwise you can use the CallChecker to find a cheap rate to Ireland.


BTW, how did they manage to charge for a credit card? I though you got to see the amount they were going to charge before proceeding with the transaction.

scruffyone

Thanks for the information and I will try to call them later.

I did see the amount and after your comment have actually checked again; it clearly states debit card and they have charged me £8 for the priviledge instead of the usual £1.20.

A.Jones

debit card fees are showing as £1.20 per flight / per sector, yet they are charging £4 for this now, you find this out once you have paid.

scruffyone

Yes, I know but can they do this without warning?

scruffyone

Hi, Benjus. I telephoned the 353 number and this is just a recording advising the UK premium rate number and the Eire premium rate number. Obviously I am not phoning this and spending more than I think they owe me. Do you know something that I don't?

stoneman

Crooks! You have no chance, that lot will just ignore you till you give up. Even if you took a screenshot before the booking, then one after they would probably not respond to any emails of phone calls. Irish company see, our courts have no juristiction over them even if you wanted to make something of it. Caveat emptor if you insist on dealing with them.

Alfie_E

A.Jones wrote: »

debit card fees are showing as £1.20 per flight / per sector, yet they are charging £4 for this now, you find this out once you have paid.

Where’s the incorrect figure displayed? If the amount that’s taken from your bank card is different from the total you see just before you press the accept button, dispute the transaction with your bank. Even if the final page is correct, putting up the wrong figure elsewhere is still unacceptable. Unfortunately, the worst that’s likely to happen to Ryanair is that they get a mild regulatory rebuke and told to fix their broken website within the next few months. I say “the worst”, because people will keep on buying the flights, just the same.

neil9313

Alfie_E wrote: »

Where’s the incorrect figure displayed? If the amount that’s taken from your bank card is different from the total you see just before you press the accept button, dispute the transaction with your bank. Even if the final page is correct, putting up the wrong figure elsewhere is still unacceptable. Unfortunately, the worst that’s likely to happen to Ryanair is that they get a mild regulatory rebuke and told to fix their broken website within the next few months. I say “the worst”, because people will keep on buying the flights, just the same.

My thoughts to a tee! I agree with all the above!

Alfie_E

stoneman wrote: »

Irish company see, our courts have no juristiction over them even if you wanted to make something of it.

If you look at the Ryanair.com Terms and Conditions, you’ll find that’s not the case.

7. Applicable law and jurisdiction. Disputes arising from the use of this website and the interpretation of these Terms of Use of the Ryanair Website are governed by English law.

benjus

scruffyone wrote: »

Hi, Benjus. I telephoned the 353 number and this is just a recording advising the UK premium rate number and the Eire premium rate number. Obviously I am not phoning this and spending more than I think they owe me. Do you know something that I don't?

Well, it's a few weeks since I last called... they might have blocked access to that number for callers from the UK & Ireland. What time did you call? The website says it's open until 17:45 GMT, although I suspect they really mean 17:45 local time.