Barclays have lost cash i paid in, where do i stand?

amandathepanda

At Natwest they would have 2 people emptying the pay in box, and both would have to count the number of envelopes and sign for them.

doodledoodle24

Hi, just to let you all know barclays checked cctv, proved i put an envelope in, and have credited me with my £490 plus the £90 they have charged me.
Thanks for your help guys, according to the manager they have 2 people also checking the envelopes so dont understand how it has disapeared!

Shall i contact the police still?? Barclays are not.

jonesMUFCforever

doodledoodle24 wrote: »

Hi, just to let you all know barclays checked cctv, proved i put an envelope in, and have credited me with my £490 plus the £90 they have charged me.
Thanks for your help guys, according to the manager they have 2 people also checking the envelopes so dont understand how it has disapeared!

Shall i contact the police still?? Barclays are not.

It is up to Barclays to decide whether to bring in the police or not.
You have been refunded your charges and the cash has been credited to your account.

It is now an internal matter whether Barclays instigate disciplinary action against their staff or to get an engineer in to thoroughly inspect the mechanism of the box in case the envelope is still in there somewhere!

Jvic28

Glad you got it sorted in the end.

Scousebird_2

In HSBC-the new concept branches have facilities that actually count your notes and credit your account instantly, saving on envelopes, trees, and time...no need to wait for the funds to credit-same with cheques, they have facilities that you can pay a cheque in and get a photocopy immediatly showing a shrunk down version of the paying in slip and the cheque-no need to queue and no hassle!! Genius!!