DCA have messed up! I'm taking them to small claims, they are fully defending it

NUFCnutter

I also think I would be well within my rights to demand in my letter that no further communication is acceptable by telephone, wouldn't you?

RAS

Just a bit!

NUFCnutter

Would I write to my local trading standards or their's in Fife?

RAS

Fife, as they licence them

NUFCnutter

A copy of the letter I have sent.

Account No: XXXXXXXX

Dear Sir,

With reference to the above agreement, I wish to make a serious complaint about a member of your staff within the call centre. Today I had reason to call the office and I spoke to a young female member of staff identified as XXXXX by her supervisor, Mr XXXXXX.

During the conversation, where I remained polite but firm with the staff member, she needed to seek some advice from the supervisor and asked me to hold the line. However she did not correctly place me on hold and so I was able to still hear what she said. I was absolutely disgusted to hear her say to her supervisor “This woman is a f*****g nightmare; she is being and absolute a******le.” (I used the words and not the starred version in the letters I sent)

When she came back on the line I was, naturally, furious and explained that I had heard exactly what she had said to her supervisor and that I wished to speak to him immediately. XXXXX again asked me to hold the line, and again did not put the call on hold correctly and so I heard her say “S**t, she heard me.”

This is not the kind of treatment that I would expect from a professional company. I was very angry and extremely upset to experience such poor and inept customer service from one of your staff. Due to the severity of the language that your representative used about me I will now require all correspondence to myself to be in the written form.

If you contact me via the telephone I will view it as harassment and you will be in breach of Section 40 of the Administration of Justice Act 1970 and the Protection from Harassment Act 1997. You would also be in breach of the Communications Act (2003) s.127 and I would report you to OFCOM, Trading Standards and the Office of Fair Trading, meaning that you would be liable to a substantial fine.

At this stage I am forwarding a copy of this complaint to both Trading Standards and The Office of Fair Trading informing them of the service that your company presents to its customers.

I would appreciate to be updated on what you feel is a suitable resolution of this incident.


Yours faithfully


Miss XXXX

Broken_hearted

This is why I record all calls, they make great weapons for future use. Funnily enough we get very little hassle from the creditors.

NUFCnutter

So is that letter ok do you think?

rayday2

It seems OK no expert here but you haven't actually asked anything of them. While you have them over the barrel you sure you don't want anything more?

Are you trying to arrange a payment plan, interest refunded - anything you are the expert here??!!

Deep_In_Debt

That's well good NUF!!!!ter.

I work in a call centre (but a nice one!) and all calls are recorded. One of my creditors rang me at work one day on my direct line, got really abusive, nasty and threatening. I told them twice that the calls were being recorded (even though they called on my personal line), the girl laughed at me, called me a silly cow and a liar and told me that I had a low life job (I'm supervisor!) and swore at me. I let her get on with it as at the time she didn't realise that a colleague was listening in and the call WAS recorded. I now have enough evidence on disc which has been kept and my company are have now written to the said creditor complaining about harrassment of a certain member of staff and complaining about breach of the DPA!!! I've been with my employers a long time and I'm lucky that they don't look kindly on that kind of abuse in the office regardless of personal situations,especially to staff who have been with the company a long time.

It was embarrassing at the time that a colleague found out about my financial situation but the colleague is a good friend and has offered to help me out. I now await with interest the creditors response to my boss!

OberonSH

I called 'Regal Credit' yesterday about my debt with Barclays, and despite me being very cheery and pleasant (as i was calling to make a payment and was happy to have started paying it off) the guy was really horrible to me - he said 'You've already broken our agreement with us, this payment should have comee in on the 20th' I told him there's been an email since changing it to the 1st when we got paid, and he basically said 'Don;t tell me how to do my job, I've been doing it 10 years'. Felt like saying 'well of you were that good at your job you'd know the date had been changed, you inept fool.'. Especially as he made a big show on having all my details in front o fhim, as I refused to confirm my phone number (ex directory).