DCA have messed up! I'm taking them to small claims, they are fully defending it

NUFCnutter

I phoned a DCA (CFS in Dunfermline), now I know I shouldn't have but I did, they left me a message about the full and final settlement figure I offered. The girl who answered wasn't sure about what I was asking about, and remember at this stage I had been firm but polite. She (attempted) to put me on hold, but didn't quite manage it, and said to her supervisor "This woman is a f*****g nightmare. She is being and absolute a***hole and she now wants a copy of her signed cca, whatever that is." I heard her supervisor say "well just get her off the phone then".

So the young lass comes back and before she can say anything I said "Hello this is the nightmare here, can I please speak to your supervisor NOW!" She absolutely died on the phone, she said "Em yes, ok." tried to put me on hold again, failed to and I heard her say "Oh f**k she heard me!"

The supervisor waffled on about how it wasn't acceptable, but to be honest its the best laugh I have had all week. I am going to write to the company about the fact that I overheard her, but the lass must be mortified now!

**Amy**

:rotfl: Thats soooooooo funny....

Did you get her name? I would write a letter like you say, but lay on thick how upset this made you etc.

:beer:

AGB863

I would also ask for a copy of their complaints procedure as you wish to make a formal complaint in writing and if they do not supply it - you will contact Trading Standards / OFT etc

luckymum_3

hahaha......thats brilliant... i would write as well and say it really upset you being called things like that..

angelflower_2

brilliant!!! So funny. I would def try and use to your advantage - and yes, she will be feeling pretty bad, however, it doesnt excuse talking like that.

NUFCnutter

Oh I am going to. The supervisor was mortified, especially when I said I had been a call centre manager previously (which is true) and that I would have not have stood for that from one of my members of staff, I am going to be sooo offended when I write this letter,:rotfl:

Lula-Hula

Brilliant,

also mention what a shoddy mickey mouse & unprofessional outfit they must be to employ such incompetent & foul mouthed staff.

stapeley

don't get you anywhere with your debt through

rayday2

stapeley wrote: »

don't get you anywhere with your debt through

I should imagine with that experience he can push for his full and final settlement which will go a huge way with his debt. Don't be so negative!

rayday2

NUF!!!!ter wrote: »

Oh I am going to. The supervisor was mortified, especially when I said I had been a call centre manager previously (which is true) and that I would have not have stood for that from one of my members of staff, I am going to be sooo offended when I write this letter,:rotfl:

http://www.oft.gov.uk/shared_oft/business_leaflets/consumer_credit/oft664.pdf

This may help you point out the places where they went wrong - like you need it but show you know your stuff!

Also don't forget in the complaint to lay down your terms of what you want them to do and make your demands very clear.

NUFCnutter

Oh I am going to and thanks for that Rayday, and also Stapely, it might not have resolved anything today but by heavens it has cheered me up no end. My mood was on the floor this morning, but by gaining the moral high ground it has given me a new boost of energy.