Orange Free Texts Offer Ended!?

janebrain

Hi All,
just got a text from Orange saying that your "free texts offer has now ended, you will now pay your usual rate for every message"
Anyone else got this? This is the tariff where you top up £10 a month & get 300 free texts. (more if you want more) Had no idea it wasn't open-ended, have only recently had my usual "congratulations you've got 300 free texts to use this month" message.
The website wasn't much help, seems to indicate I'm still on that tariff atm, although it says it's not available to new customers.
Can I get this deal from other companies, does anyone know?
TIA
janebrain

fiscalfreckles

My daughter is on this rate and she got her text saying she had 300 free texts yesterday.

Are you sure you topped up by £10 last month?

And you do have to use the texts by a certain date (one month from purchase).

If you think all is in order at your end, call customer services and ask them to check your account.

janebrain

fiscalfreckles wrote: »

My daughter is on this rate and she got her text saying she had 300 free texts yesterday.

Are you sure you topped up by £10 last month?

And you do have to use the texts by a certain date (one month from purchase).

If you think all is in order at your end, call customer services and ask them to check your account.

Hiya,
thanks for the reply. Yeah def topped up, had my confirmation about a week ago. I wiil call customer services when I get a chance, just wondered if it had happened to anyone else?