Royal Mail Complaint

Steph_W

A quick search on the RM website brings up the info but this product is not really suitable for you. It is aimed at businesses, they buy a licence and basically when they send something they can choose to have it sent to recipients local PO. It will only benefit you if you buy something from a retailer that is signed upto the service. You cannot sign up.

With a PO Box the mail is held at the delivery office until you collect, as is mail that cannot be delivered because you are not in so I dont see any real benefit in a PO Box?? Why not have the items delivered to a work address or relative/friend instead?

custardy

Steph_W wrote: »

A quick search on the RM website brings up the info but this product is not really suitable for you. It is aimed at businesses, they buy a licence and basically when they send something they can choose to have it sent to recipients local PO. It will only benefit you if you buy something from a retailer that is signed upto the service. You cannot sign up.

With a PO Box the mail is held at the delivery office until you collect, as is mail that cannot be delivered because you are not in so I dont see any real benefit in a PO Box?? Why not have the items delivered to a work address or relative/friend instead?

po boxes can be delivered
eg you could have a po box set up and delivered on a saturday when you are home
this is office dependant and would need to be sorted locally
it also has the benifit of knowing all your items/packages are always in the office if for example you wanted an SD item urgently without waiting home

el_gringo_2

Thanks again for the advice.

Steph i can't have parcels delivered to work as they don't allow it. Also i don't want relatives/neighbours knowing my business.

Custardy, i thought Local Collect meant parcels where delivered straight to the users specified PO & did not go to the home add first.

Also it poss to specify ordinary deliveries be made on a Satutday only?

Also is it illegal for a postman to leave parcels with neighbours without the c/tomer's permission.

Thanks

custardy

el_gringo wrote: »

Thanks again for the advice.

Steph i can't have parcels delivered to work as they don't allow it. Also i don't want relatives/neighbours knowing my business.

Custardy, i thought Local Collect meant parcels where delivered straight to the users specified PO & did not go to the home add first.

Also it poss to specify ordinary deliveries be made on a Satutday only?

Also is it illegal for a postman to leave parcels with neighbours without the c/tomer's permission.

Thanks

no you cant have mail delivered directly to a post office
thats a redirection
there are 2 versions of local collect
local collect 1 is where an item is sent to a PO after an attempt has been made to the recipients address and its been returned to the delivery office
local collect 2 is where an item is attempted at the recipients address then taken directly to a designated post office
local collect 2 is only available if the retailer has paid an annual fee to RM to offer this facility
there is no facility to offer deliveries only on a set day,in actual fact this would go against RM's universal service obligation
however you can arrange redeliveries on set days https://www.royalmail.com/redelivery

i think sometimes people dont realise the scale of packages handled on a daily basis
a van driver can easily fill a transit van with packages on any given day(in my office anyway) so there no way to offer deliveries on certain days
same goes for post offices and getting items delivered straight to them,just look at the size of most post offices.theres no way they could store those items and why would they want to given they would make no money from this

the local collect/online redelivery service seems a fair option/compromise to me

as for it being illegal to leave packages with a neighbour,well sort of
it against the USO as its really misdelivering mail
however your damned if you do and damned if you dont
personally given RM's current climate i advise my posties to deliver and card to the designated address
i field the complaints from people when they whine the postie didnt leave it with a neighbour/behind the shed etc etc
RM dont offer a service ot leave with neighbours bar its safeplace system
this is where a retailer can print the customers safeplace on the address label,however its at the posties discretion
eg if it says leave on the doorstep and they dont feel its safe then they can ignore that