broadband cooling off period

seaniboy

my mates new BT broadband is up the spout, i have tried everything to sort it out its defo a BT problem

is there a cooling off period?

Cant find anything on BT site?

mrJ_5

would be 7 days as standard - but thats from the order date

seaniboy

thanks Mr J,

so if they take seven days to activate the order from the order date he's buggered
that cant be legally right??

mrJ_5

i guess so - but usually they say 7-10 working days - which is a week and a bit to 2 weeks for us..... the main reason for the 7-10 days, i imagine, is, because of the cooling off period