Alliance & Leicester / Homecare Putting The Frighteners On Old Ladies!!!

Mrs_Boo_Boo

You go girl. Systems like this who don't take into account people's disability really make me mad. My MIL also has dementia and has been taken in by salespeople previously and like yours would never agree to anything without asking my husband first. I love it when I ring on her behalf and they ask to speak to her personally!!!!! she always redirects them back to me because she doesn't have a clue about what they are saying.
If you want some support you could also contact the Alzheimer's Society.
Good Luck
Disability isn't always someone in a wheelchair!!!!!!!!!!!!!!!!
I'm right behind you

Jacks_xxx

:T Thanks my lovely - somehow I hadn't even thought of them!

Love Jackie xxx

Ames

I thought nothing about the financial industry could shock me anymore but I was wrong. This is absolutely appalling, good luck with your campaign. And if it's brought up anywhere in the media let us know then we can all write and complain about it as well.

elantan

this actually happened to my mil the other week as well i was there showing her how to do online banking etc she handed the phone over to me as she didnt understand what the girl was saying i said no she started on how it could happend and she wont have cover i finally got through to her (after about the third time thankfully) but i think they are being told to go for the hard sell ...now my husband didnt get that when he opened an account just her wonder why

Pollycat

Jacks
As someone who also looks after my Mum & Dad's finances and stuff like registering them for TPS/MPS, switching their electricity/phone provider etc, I can fully understand how bloody angry this has made you.
I don't even know your Mum-in-law but I feel like ripping the A&L woman's head off! :mad:

Do keep us informed of how you get on with this.
The woman who actually spoke to your MIL and upset her so much needs nailing to the wall by her 'tabs' (ears). She should have accepted 'no' the first time.
The company who obviously train their staff to be so persistant with selling high pressured products should be hit with as much flak as it takes to get them (and all other financial institutions) to drop this appalling practice.

Go to it, girl.

kpwll

Just wanted to add my support xx

Jacks_xxx

Thanks my lovelies, :A

I'm on my lunchbreak and busily firing off stroppy emails left right and centre.

I'm going to call Alliance & Leicester next...

Wish me luck!

Love Jacks xxx

rayday2

elantan wrote: »

this actually happened to my mil the other week as well i was there showing her how to do online banking etc she handed the phone over to me as she didnt understand what the girl was saying i said no she started on how it could happend and she wont have cover i finally got through to her (after about the third time thankfully) but i think they are being told to go for the hard sell ...now my husband didnt get that when he opened an account just her wonder why

I don't think there is any conspiracy at all here it is probably down to which person you get on the day when you ring to activate your card. Like I said I too had the hard sell, they didn't get anywhere but it wasn't for the want of them trying.

kizzykizzywizzy

That is absolutely disgusting!! How they sleep at night I don't know.

My Dad's a bit worse for wear lately, after my Mum died last year.
My Sister got him a good deal on his car insurance last year, by checking around, but this year the cheeky whatnots rang him & just renewed it over the phone, & he just went along with it & even gave out his bank details as my Sister changed banks for him due to debt. I can't believe he gave that info over the phone to just anyone! or that they even asked him to:mad:
They know his age, they shouldn't do it. But the same as you MIL, his response was " just leave it" so frustrating

Good luck in your quest

Jacks_xxx

Well predictably Alliance & Leicester wouldn't talk to me, and MIL is too frightened to speak to them again and woukld prefer that I just dropped it, so we'll do it all by post and email with minimal involvement from her.

Is is too X Files to wonder if they've been sending all the elderly people new debit cards just so that they can sell them Card Insurance?

My MIL has always had a cash card but all of a sudden they've sent this new debit card that she neither needs nor wants.

When I popped into the CAB to make an appointment about all this, the lady on the desk said they do a clinic at the Old Folks Day Centre once a fortnight, and they've had loads of them upset about it.

Millions of pensioners opened acounts with Alliance & Leicester a couple of years ago apparently, when pensions started having to be paid into banks rather than collected at the Post Office.

The A&L could clean up bullying confused elderly people into paying for insurance they don't don't want on a card they don't want either.

At this point, I wouldn't be at all surprised. :mad:

Love Jackie xxx