Alliance & Leicester / Homecare Putting The Frighteners On Old Ladies!!!

Jacks_xxx

Thank you for your support lovelies. :A

I am SO angry I'm going to take this as far as I possibly can.

Mum in law, bless her, doesn't want to be a bother - and that's how the banks get away with it.

How many elderly people in this country have been bamboozled into financial services they neither need nor want?

Thank you so much for all the links RAS, and for the suggestion of the MP Tine. I'm also going to look at Age Concern and charities to do with poverty amongst old people to see if they can help.

Once I stop wanting to cry about it I expect I'll quite enjoy conducting a one woman vendetta!

Love Jacks xxx

tallyhoh

My FIL was signed up to 3 different utility companies in the same month.

A couple of years ago I worked for a company who sold homecare insurance. I was outraged when a colleague sitting nearby put her phone down & said "I hate selling them stuff when they are confused", but she still did it & all for the princely sum of £2 commission. I gave my notice in that day.

RAS

jacks

Hugs to you too. How many old ladies would not have a DIL who cares for them and who understands how wrong this is, what the consequences could be and where to go for help?

I am frequently appalled by the antics of "reputable" companies regarding older people. Like the one that signed up a dying man for a joint loan, with no insurance, to pay off the CCs that were insured, as a result of which his widow owed thousands. Or the the bank that allowed an old man who soon after had to move into a home because of his dementia to take out money he did not have, which disappeared lord knows where?

Remember your one woman campaign will have a whole loads of DFWers behind it.

me for one

RAS

Jacks_xxx

It's horrible isn't it? Thanks for the back up guys.

I'm going to "have their guts for garters" as me old Nan used to say!

Love Jacks xxx

CRANKY40

Wishing you all the luck in the world Jacks! Nail the robbing gits to the floor!

rayday2

I had a manager from a well known double glazing firm on the phone (pay for the front get the back free with ex Coronation Street actors ) after my MIL got a quote for a french door. The sales man then told her, her other windows were illegal for fire purposes. So she signed a credit agreement for £8k which turns out was only for the one door. She was convinced it was for the whole house.

I got annoyed with the man at her confusion and in the end he called me a w-banker and said they didn't need customers of my calibre and he would cancel the order. I put it in writing to the finance company that it wouldn't be needed but was horrified at the attitude of that national known company.

Trouble is 6 months later could not save her from a salesman who sold her the equity release scheme - paid all her debts off and now in her eyeballs with debt and technically no longer owns the house. Maybe its my MIL that needs shooting!

ZTD

Jacks_xxx wrote: »

Who do I complain to about this?

Love Jackie xxx

First you have to go through the rigmarole of complaining to A+L.

Look here http://www.bankingcode.org.uk/howdo.htm

Remember to send everything recorded - everything inconvenient will be lost if it can be. Give strict timescales. Do everything in writing - and insist on everything in writing. Ask for a copy of the telephone conversation under the Data Protection Act - this may cost you £10 - if it does, ask for *everything* they have on your mum. If they refuse, send a complaint into the data protection office.

Unless A+L are really humble, then you can reject their "solution" and go to the Financial Ombudsman service. Who will not be best pleased by their antics.

This will all have to be signed off by your mum - but that won't be a problem.

There is nothing stopping you from writing to the papers in the meanwhile.

boredofbeingathome

I agree, talk to everyone about it..Newspapers, MPs, Richard and Judy, This Morning...anyone.
Good luck Jacks x

Numpty_Monkey

Go after them Jacks we will all be with you
Good luck

I know the mirror have page every week about this sort of thing, scams, bad treatment of people and in this case scandelous treatmeat of people.
http://blogs.mirror.co.uk/investigations/
theres a contact us on theright hand side

Jacks_xxx

:T :A :T :A :T

Thank you my lovelies,

You are Bl00dy awesome!

I'm going to do ALL of that. (thank you for all the links, it makes it all a bit quicker!)

I started making a list of who to get in touch with last night, and I'm going to work through it every day bit by bit until I have - as Cranky so eloquently put it - nailed the robbing gits to the floor!

But first I have to sort out Domino's Pizza who have charged us £85.93 in three separate transactions for the same 3 £6.99 pizzas.

And Levis.com who also appear to have charged us twice for the same transaction. (My son's birthday pressie of jeans and two T shirts so that's quite a large amount.)

It never ends does it? :rolleyes:
Thank goodness I have the collective might of DFW behind me! :j

Love Jacks xxx

PS Not to be too soppy but I like to count my blessings every night before I go to sleep. I think it helps me drift off - and I often count you lot! Martin gets a mention too sometimes!