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LPG or Oil
Hello everyone, I am new to the forum so please excuse me if this is in the wrong place. My wife and I are moving to Anglesey soon and have bought a property that is off mains gas. We would like to know what is our best option. The property currently has LPG via 2 tanks in the garden and has an old Ideal Classic boiler…
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New Smart Meter with every supplier?
I’m just wondering if you already have a smart meter and move to a different supplier, is it normal that they want to install their own version of smart meter? Utilita energy was appointed as my supplier by Ofgem when Our Power failed and I’ve received both repeated letters and emails from them since wanting to fit a smart…
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Former energy supplier gives wrong reading
I moved to my new supplier in late October last year and gave them my meter reading which was 30744. I later find out that I had almost a £1000 bill for 1 day between 29th Oct and 30th Oct. This is because my old supplier gave a reading of 24514 which is 6230 difference. when I contacted Utilita they said they will do a…
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Two rate metres for eccommony 7
My electricity meter got a fault as the timer does switch from day time rate to night time rate I discovered it when my storage heater did not work. I rang my provide that I just switch to at the beginning of the year and they sent the meter people out but the meter people has no two rate metres in stock and they had not…
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Scottish power domestic and off peak A meters
Hi am after some advice from anyone who understands this system if metering. Moved into my flat in September having installed new windows new smart storage heaters and a new well insulated cylinder. Cylinder is on day meter ..which I thought was odd as it’s on an economy 7 times but was told it was just coz it was easier…
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Extra Energy Administrators - Contacting "debtors"
Here's a heads up for anyone who was an Extra Energy customer and left them before the went bust. A month or so ago I received a call from a person claiming to represent Extra Energy which went into administration last November. She alleged that I owed them money. I pointed out that I had left Extra Energy in December 2016…
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Landlord privately supplies electric?
Hi everyone. I have been a private tenant in my property for 3 years now. The landlord charges me direct for the amount of electric i use. He claims he makes no money on the electric and so on. But I have started to notice a few wierd things happening with the bills. I have kept every single meter reading i have sent and…
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Energy club - eon
Hello, I had an email "E.ON - Fix 2 Year MSE Collective Feb 2019 is now in progress". on 20th February. I have heard nothing since, says still in progress on site. I thought a would receive a welcome pack in a week or so but have heard nothing. I have never done this before. Could anyone tell me if this is normal or I…
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Re earlier post: Ombudsman/OFGEM & EE/OVO
erase me and all posting below
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Gas and Electric Bills
Hi all, looking for advice. I've lived in my house for 3 years, it's a big old house and there are 2 adults and 4 kids living here. Our gas and electric bills are through the roof, our combined monthly bill is around £350 a month. When we move to a new provider they normally estimate our bills to be around £150 a month…
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Understanding Gas Usage
Hi, Trying to get my head around my gas usage/cost as from what I can tell it is crazy! So from 09/11/2018 to 07/02/2019 we used 13,072kWh at a rate of 3.40 p/kWh so £444 pounds My questions are, what numbers here are crazy, the usage or the p/kWh fee... or neither...or both! our house is a decent size, so 4 bedroom,…
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Ombudsman & OFGEM reject refund from EE/OVO
{ edit ... following the replies from the various parties involved, it seems that OVO are responsible for my refund (as a former EE customer, awaiting a refund) I had an email yesterday saying "they agreed with the ammount and payment will be made in 5 - 6 working days" This whole thread and a lot of hassle was caused by…
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No MPRN, not in database, no gas supplier will take us
I'm having the most bizarre problem, I'm literally begging suppliers to take us on so we can pay someone for gas and no one wants to take our money! We moved in around a month ago, the property manager told us the previous tenants were with Scottish Power for both fuels (electric and gas) but Scottish Power insist this…
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Moving to eon
Hi my lovelies can you help my confusion. I am moving to eon big switch feb19. Eon has said my move will be on 12th march but asks for meter reading between. 6th-20th what date do they actually need them to make a final bill for my old supplier and starter for them. Help Malc or anyone .:huh: Thanks
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Cubic ft to kwh
Hi Guys, had a bill from Scottish power,and they say I used 112 cubic ft of gas = 3583 kWh,s I have checked this on at least five conversion sites, and get a different figure each time, SP being the highest? 3520 being the lowest! Any ideas on why they all vary. Don’t they all use the same formula ? Here's how to convert…
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Avro Energy Beware
Please be careful before using this energy supplier, they get good reviews but it could only be regarding the initial switch. Read reviews from customers who have been there for longer than a month and only then will you see how poor this company is. This is probably an unusual post but I have switched electricity and gas…
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Is my electricity meter faulty?
I'm not sure where to post this but I think my electricity meter might be faulty. I've been looking at it and I noticed that I was getting readings of 48112. I went to bed and as far as I'm aware nothing was switched on, I woke up looked at my meter and it was 48114! How could it have gone up when I was using less…
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Extra Energy demanding payment of previous owners debt, in my name, years later
Today I received a letter from Extra Energy claiming I owe them money from an outstanding bill but not stating the amount. Background: when I bought the property just over 2 years ago the previous owner had been absent for months and there were demand letters for her for around £200+. I joined Extra Energy for a few weeks…
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Energy Club
Hi, I was looking to change tariffs through the energy club. I'm currently with edf on a variable tariff and want to change to edf's "easy online exclusive" tariff (via energy club). Does anybody know if I'll still get the cashback as I'm not a new customer? Thanks.
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EDF 55% rise
I recently bought a flat which doesn't have gas but does have Edf Economy 10 or "complex billing" I've been watching usage carefully as the heating is via nightstorage. I received a letter to say the tariff for the lower off peak is increasing from 7.37 to 11.4p A WHOPPING 54% increase and there's nothing I can do except…
