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EON smart meter bill increase
Hi, My elderly mother recently had a smart meter installed by EON. She has now received her first bill from this meter and her usage has gone up 150% since last year and she is now £500 in debit. She lives in a small 2 bedroom flat and they are saving she uses more energy than my family of 5 in a 3 bedroom house. Having…
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is the landlord liable for unpaid gas/electric bills
I am a landlord for a property and have recently found that there is a substantial unpaid bill for gas and electric under my name. The property has been occupied by students for the last 2 years. The bill is for the period September 2016 to September 2017. During this time none of the tenants contacted the energy company…
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Moving Electric Supply & Reconnecting Meter
We are moving where our electric supply enters the house and the electric meter. UK Power Network have been booked to move our supply and say that our electric supplier must reconnect the meter. Is this correct or can my electrician reconnect my meter?? I have to wait a week before the metering department at my supplier…
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Npower and economy 7
Having read some other posts in the forum I see my problem is minor but I have half an hour before the dentist drills into me so here goes. My last supplier couldn't get the hang of Economy 7 or the fact that I heat the house using storage heaters (propane is dearer). Every time a meter reader called they reversed the…
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MSE News: Ofgem warns energy firms over forced installation of prepayment meters
British Gas, Ovo Energy and Utility Warehouse forcibly installed many more prepayment meters than their competitors, the energy regulator has found - and all suppliers have been warned this tactic must be a last resort to recover debt...Read the full story: 'Ofgem warns energy firms over forced installation of prepayment…
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Warm home discount
Hi In Going to be moving into my own flat soon and was wondering about the warm home discount. Is the 16,000 limit for households before or after tax please. I know it’s june but I would just like to know.
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Energy deal
Hi, Am trying to source the best energy supplier for a 12 month contract for a six bed student house. Meter supplied, dual fuel, no idea about energy consumption as yet. I am torn between Bulb and First Utility. For the latter the standing charge is really low for Gas and as a student house is unoccupied for their holidays…
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Scottish Power - 3 years trying to set up payments
Hi I previously had both gas and electric prepayment meters from Scottish Power, I had them changed and had normal meters put in. I tried for over 2 years to set up payments, and kept being told they were unable to do this due to an account problem (I think due to the meter change) and to ring back, this went on and on.…
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MSE News: EDF to pay £350k for missing smart meter target
EDF has been told to pay £350,000 for missing its smart meter target by three weeks...Read the full story: 'EDF to pay £350k for missing smart meter target' Click reply below to discuss. If you haven’t already, join the forum to reply.
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MSE News: Smaller energy firms will have to give £140 discount to vulnerable customers
Smaller energy suppliers will soon have to pay vulnerable customers the Warm Home Discount which is worth £140 a year...Read the full story: 'Smaller energy firms will have to give £140 discount to vulnerable customers' Click reply below to discuss. If you haven’t already, join the forum to reply.
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Smart Meter Roll out Costs have increased by £350,000
Whatever spin Ofgem might like to put on this 'fine', the cost of the smart meter roll out plan has just increased by £350,000. Quote: EDF Energy is to pay out £350,000 after missing its target to install smart meters for customers last year, Ofgem has announced. The regulator found that EDF failed to meet its annual…
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MSE News: First Utility joins rush to increase energy prices
First Utility is latest energy supplier to hike its standard variable tariff - with a 5.9% increase set to hit on Monday 23 July, adding £67 a year to a typical household bill...Read the full story: 'First Utility joins rush to increase energy prices' Click reply below to discuss. If you haven’t already, join the forum to…
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Excessive energy usage and Economy 7
Hi All, I am after some advice...... Our bills have just been increased by Scottish Power to £319pcm! I felt this was excessive so decided to investigate. Upon investigation it turns out we have an average of 22,000kwh usage per year which is significantly above average for a detached property containing a family of 5!…
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Economy Energy fraud?
I have just switch my dual fuel supplier to Economy Energy through MSE. After a welcome email telling me my account number and date of switch (10 June) followed by blank Direct Debit Schedules, i have heard nothing but my account as suddenly been debited by a total of £485.65 - , how can they debit this amount after 5…
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EON Internal Tariff Exit Fees
Hi Can anyone confirm that EON still waive the exit fees on it's fixed tariffs if switching to another EON fixed tariff and do they publish this info on their site? many thanks
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Economy 7 Hortsmann Maxistore- Not keeping time
Hi All, Me and my boyfriend have recently moved into a flat using Economy 7. Our hot water is heated using the Hortsmann Maxistore, and does seem to be working accurately, it is set to come on between around 3am-7am and does do this however the timer seems to be running slow. If we manually turn the dial of an evening to…
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Spark Energy - action needed
My son moved into his first rented flat in August last year. The estate agent told him he didn’t need to worry about the electric supply as this was already signed up to Spark energy. He was signed up to their cheapest tariff online and told his monthly payment would be £35. After some months he was told that his payments…
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Which gen Smartmeter do i have?
Hi, I have recently had smart meters fitted and although asking the guy fitting them i fit was gen 1 or 2, he said he thought they were gen 3 which i not heard of so.. how do I tell which gen the smart meter is? I don't see it saying anywhere Gen1, gen2 etc... Is there a website somewhere where I can look up the model…
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extra energy mis calculation bill
I recently swapped from extra energy to avro energy. extra energy wouldn't give me my final bill calculation on the phone even though they had calculated it before. it arrived and was over £500 for 8 weeks use. the bill looks wrong but theres lots of amendments on it and not clear to me. my tariff went from the fixed to…
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Bulb DD increase
I have just had an email from BULB who are putting up my DD by nearly £10 per month! Are they allowed to do this when I signed in for a year? I chose them as a reasonable price and now they aren't and I cannot face doing yet another comparison of unit prices again:mad: I agree they have good communication and like the…
