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Npower - Accept ombudsman decision or take furtther?
This would take me a year to type up. So I'll type up a brief synopsis. Major billing issues with Npower (no surprise) Logged a complaint Jan 2015, they didn't take it on board till May. Ended up with the Ombudsman. After 5 months with them, they have made a decision. Feels like they are just another dep't of Npower. I…
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exit fees for switching tariffs within same co?
I was disappointed to find out that First Utility were going to charge me £60 for switching to a cheaper fixed tariff. The tariff was only £10 a year cheaper but I was under the impression that I have always been ok to switch within the same company, and have done this numerous times in the past. I telephoned them to…
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Cheapest way to heat water?
I have warm air heating in my home and tomorrow the engineer is coming to do the service. As well as the warm air the boiler also contains a separate water heater with its own burner, pilot light etc.. It occurred to me today to ask on here if using the gas boiler for the hot water is cheaper than using an immersion…
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Can't seem to switch
I've tried a couple of times online to switch to different suppliers and the switch simply seems to 'disappear' and I'm left with my existing provider. Any idea how I can chase up to see what is happening? NB: Account is not in debt (other than nominal value mid cycle) Edit: Ignore this seems to have been sorted now.
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ExtraEnergy...........
Hi there, as anyone had any luck getting a credit refund out of ExtraEnergy, after moving away from their service? I moved my account to British Gas in November, and still haven’t had a final bill from ExtraEnergy. I’m trying to contact them on the 0800 number, but have been on hold for the past 40 minutes. I messaged them…
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Best make of bolier...?
Need some advice please.... Ive been in my house for two years ( small 2 bed semi-det ) and I believe the boiler, a Baxi is approx 10-12 years old. It works fine but on the last two services the engineer has pointed out several things that need upgrading. He said that he can still get parts for it no problem Quote to…
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E7 query
Hi All I'm currently on the First Utility "iSave Economy 7" plan, which expires in March. We have an Economy 7 meter and I'm trying to decide if I'm best changing to a normal meter - we don't have any E7 overnight heaters. My annual usage is 5400 daytime units per year, and 860 nighttime units per year.. If I do change,…
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Economy 7 meters
Hi all I have just moved house and the new place has an economy 7 meter for the electric. I understand that if i use power overnight it's cheaper than during normal waking hours... My questions are this; 1) How does the price of electric compare with normal tariffs where the cost is the same 24/7? is the daytime rate the…
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British Gas credit check fail.. Again. Perfect credit score, backed up with Experian
Tomorrow I am going to attempt to have the prepayment meters removed from my flat for probably the 3rd time. With all previous attempts British Gas have told me I have failed and that I have to wait 60 days. This has further happened with the evidence of my perfect credit report from Experian, and also after Experian…
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New Home - When to switch?
Hello everyone My partner and I have just signed to buy a house and will be getting the keys soon. As we've never done this before, we are a little unsure when it is we need to choose an energy supplier. We've had a look around and we know who we want to be with and which tariff we will be choosing but it's the WHEN that…
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Immersion heater with no timer
I'm moving into a small flat that should be quite cheap to run - low ceilings, well insulated. It has storage heaters, and an immersion heater with an off peak switch going to one element, and a booster switch going to another element. But there are no timers on either the storage heaters or the water heater. How do I make…
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Left SSE PAYG but sending bills?
Hello everyone, Hope your new year has started off well. :) I inherited gas and electric pay as you go meters when I moved into this house four years ago. I'd never experienced PAYG before but decided to keep them for easy budgeting reasons and brought SSE with me. However, I recently joined the Cheap Energy Club and found…
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Loft Insulation ?
i have just bought a house, the loft insulation was installed in 2002, using crown wool and is 270mm does this have a life span, would replacing it help heat ? my house is warm downstairs but there is slight fall in temp upstairs, which im unable to figure out. ive just had new double glazing and gas heating installed.
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building work and standing charges
We are going to be having building work done and not be living in the house. We do not have an exit fee from our old energy supplier and its time to change anyway. I am wondering about changing to a no standing charge tariff for the 3 months. The heating will be on low sometimes to prevent freezing (although we are having…
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GB Energy (strict terms)
Hi All, I have been looking at moving energy supplier and one of the cheapest at the moment seems to be GB Energy. I was on the verge of signing up when I happened to peruse their terms. They have a clause as follows: "15.3 Unless your meter is a Prepayment Meter you are required to provide us with a meter reading each…
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British Gas direct debit increase
I have been paying British Gas £53 a month by Direct Debit for electric only, On the 22nd they sent me an email, which I only read today, advising me that my DD would be increasing from Feb to ....£1000 a month! I nearly died. Went to check my account and my last reading in sept was estimated at around 305788 (estimated )…
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Smart meter and energy monitor
Hi, we bought a new home a couple of months ago and are in the process of doing it up. The electricity supplier is EDF and there's an EDF smart meter installed and a plug in energy monitor. Currently were on a quarterly cash/cheque plan as I wanted to wait until we move in before starting a monthly direct debit. I'm not…
