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How to do a partial refund?
I need to refund a buyer £10 as you may have seen in my last thread (cant find it now) But theres only a 'grant full refund' button. How do I do a partial refund? Thanks for any help:j
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Paypal dispute help
Hi I started a dispute against a seller for an item not received, I logged my dispute with ebay first & then after no response from seller I raised one with paypal & have since escalated it this evening. I have since received two emails from paypal stating then have closed the case as "I reported it had been amicably…
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Claiming for Recorded Delivery lost item
Hi Does anyone have any advice about how to best fill out a RM claim form for a lost item? For example, for the Evidence of Value, should I send the ebay page of the item, or would a "proper shop" price be better? One issue is that the proper shop's price is over the £39 claim limit - so I thought that this might be…
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What should I do now?
Hi all I sold some shoes for £4.99 on 3 March, but the buyer did not pay, so after 8 or 9 days and 2 invoices and 2 emails asking if everything was OK I did a NPB, eBay closed the case yesterday, refunded my FVF and I re-listed last night. I have just received the following email through ebay. hello there I have finally…
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Lost paypal dispute- what can I do??
Hiya, hoping someone can help me here! I bought a bag on ebay which was described as "candy pink" and the pictures were from the designers website which I would say was dark candy pink. I won the bag and when it came I was gobsmacked, it was neon pink and a horendous looking color at that. Asked the seller about it and she…
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Just got something that i bought, and was nearly sick!
Hi guys, I bought some electrics things off ebay and it was a big job lot. Tbh the main thing i wanted was cheaper to buy this job lot that bid on the other auctions as he listed a BIN. anyway got the parcel today and as soon as i opened it all i could smell was stinking smoke, the things i wanted were lucky brand new, but…
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buyer suggesting item NAD, what to do?
Hey, I'm sure this has been covered a million times before, so I'm sorry for that if it has, but I just want to make sure I'm right to go with my gut feeling on this. A few weeks ago I bought a pair of boots, costing me £40, which I felt was a reasonable price to pay - they're a little worn, but a make I love and…
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Second chance offer?
Hi everybody. I have just sold something on ebay. I only had 1 to sell and I did not put a reserve on the item. However when the auction finished I am being told "1 item I sold is eligible for a Second Chance Offer" Does anyoe know why this is? Thanks.
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what to do what to do? hmmmm RESULT!
I bought a hoodie last week, its a fairly rare hoodie and to be honest they haven't made this style for a few years. I couldnt find another anywhere so when I spotted one on ebay with the description "a year old and worn half a dozen times" I was willing to bid quite high. I bid somewhere in the region of £90 (told you I…
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What's wrong with black bags! Grrr
I just got feedback and low dsr mark moaning about p&p because i used black bags, wheres the crime they aren't free! How else would you send a 70cm teddy bear? They paid £3.20 when it cost me £4.10. Plus not just one but two black bags lol Need a vent and 1 question, would you prefer cheap black bags and cheap p&p costs or…
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buyer sending a courier
Hi, I sold an item yesterday and received an email form a buyer who wants to send his own courier He said he will pay by paypal now, email me a label to attach to parcel and courier will leave a receipt... He has also told me the address he is having the item couriered too (whcih I dont suppose I need to worry about) what…
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Ebay item not as described
I bought two camping mats which arrived today. Listing says they are 8mm mats but they aren't. They are 6mm which makes a difference. I could have bought the 6mm mats cheaper from elsewhere. I can send them back but seller won't refund the return postage so it's not worth it. But he also refuses to put the correct…
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Excellent Condition
What does 'excellent condition' mean to you, in terms of clothing? Just want to know if i'm being fussy or not? lol
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Any PayPal experts ? Got a payment query
Hi, i've had a PayPal account for years and have my bank acount on there and credit card as back up. I've used it loads and the amount always comes out of my bank account. But last week I purchased something over £50 and noticed that it went of my credit card. I then bought a low cost item £2 and that went out of my bank…
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arghhh 'please change address'
Sent all my items earlier this morning and emailed the buyers to confirm despatch. Just had an email from someone in Greece thanking me for such prompt despatch but saying he hopes it isn't too much trouble if I can actually change the address completely as he has a very old address in paypal. He assures me it shouldn't be…
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US Customs Charges - Sending UK to US
Does anyone know at what level import/customs charges start when sending to the US? I have a feeling that it is higher than ours. I have two items to send. They can go as one parcel but I want to avoid my customer having to pay import fees so maybe need to send it as two parcels.
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what makes a non performing seller.
I have seen some items on Ebay UK. The seller is in the UK and I am too. Being sold as a group but all small enough to post and non breakable. Even as a job lot would fit in a box. Seller does already sell and post. This lot he refuses and wants only cash on collection. Can he insist on collection only and on cash.
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Paypal refund when item is used?
Hi all, I sold four cosmetic items to a customer last week, they then phoned to say they had tested one of them but did not like the items so wanted to return the three unused ones for a refund. Like all good sellers I apologised and said to return the three unused items to me and we would refund for the these (I mentioned…
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Insuring sending a £600 laptop
I'm sending a laptop worth £600. I was originally going to ship via DHL for £10(ish) for 48 hr delivery but I was concerned when I read the compensation rate is only £50. Is this £50 to mean additional compensation on top of a refund of £600 if they lost the laptop, or if they lost it would they only give me £50? They're…
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'applications'
OOh, just noticed I have a new tab on my ebay page that says 'applications' where I can trial or buy apps for ebay. Is this the start of the new April changes for sellers, just a bit early?
