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Consumer rights
Archives for March 2019
Discussion List
Items missing from parcel
Hi I'm wondering if anyone could help me. I've today received a parcel from a firm and there where 3 items missing. pair of jeans, trainers, top. I've been in contact with them and they said that they've checked their CCTV and it was packed and shipped so its not their responsibility. They have suggested i use a third…
Laptop Broken
I purchased a new laptop around the end of Apr 17 and the other day the hinge on the screen broke, breaking the casing and smashing the touchscreen. I was going to claim off my house insurance, but I can't find my receipt for proof of purchase. I paid by Credit Card, so I was trying to track down the statement that it…
Out of Warranty issue
Hi All, So I just need to check that I'm on the right track here. I bought a TV from AO in November 2017, it arrived in December 2017, so it's just outside it's 12 Month warranty with LG. It's an LG OLED, so it wasn't cheap £1500 to be precise, and it''s now suffering from horizontal banding, dark spots. This is sort of a…
Distance selling, purchase made in spain
Bit of a long shot. Does anyone know the distance selling rights when it comes to purchasing from a spanish airline (vueling, part of iberia).
Three... Missing mobile phone
Long story short... I returned a phone to Three after requesting and using a prepaid bag they sent me. I know they received the phone because they sent me a replacement (that they said couldn't be sent to me until I returned the first handset to them). It was returned still sealed and never opened or activated. No payment…
Warranty rights
If you have bought something with a warranty (eg 10 years) and it breaks so they replace it, are there any laws/rights on what happens to the warranty on the new one? For example should it continue from the original one, should it start afresh, is it no longer under any warranty, or is it entirely up to the company…
GDPR - Right to rectification
Hello, I’m looking for advice please. I am currently disputing excess mileage charges with a car finance company after voluntarily terminating my PCP agreement. Whilst this has been on-going, I believe the company have breached my right to rectification under section 12 of the GDPR. When I terminated the agreement on the…
Overseas Bank Account Shut With Money Inside
Hello, Really hoping someone can help me! I've got a problem. I'll explain the whole story... Last year from August 2017-August 2018 I worked in the US on an internship. I've since come home and a few weeks ago completed the process of filling my tax return. This went successfully, and on the Monday just passed I was able…
Builder Charged Me 3 Years Later
Hi, I have just been contacted by a skip hire company about a skip that I had around three years ago. I paid him in cash and now he is saying that I didn't pay him and owe him hundreds of pounds. I don't have any proof of payment, but at the same time he doesn't have any proof that I didn't pay him. I have never been sent…
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