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Vodafone Mobile Phone Warranty From Asda
I purchased a Vodafone Smart Ultra 6 mobile so the manufacturer of the phone is Vodafone. I purchased the phone from Asda. Phone was purchased 18 months ago. The phone is now faulty. The mobile has as per Vodafone 24 months warranty. I went to my local Asda store with receipt but was told Asda only offer 12 months warranty…
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Can I pursue a US-registered company in a UK small claims court?
Hi, I'm a freelance journalist and I'm owed just over £1,000 by a US-registered company (although I know they have a UK-based attorney). Can I pursue the debt in the UK small claims court, and/or the US (in this case, Delaware)?
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Charged import tax&admin fees on replacement parts under warranty
I some 18mths ago purchased a new computer case(chassis) and built my own computer, a few months down the line i find there is a fault with the audio when headset is plugged into the front I/O control panel I contacted the case manufacturer for support via their web site, they requested my details address etc, so they…
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Laptop Not Fixed but Still Need to Pay?
Hi guys. So two days ago I took my laptop, that will not turn on, to my local independent computer shop for a diagnosis. This morning, they phoned me up and said that it is irreparable, but I still owe them £40 for looking at it. I told them that it seemed unfair to charge so much if they've not done anything, but they…
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Ocado won't refund missing item
Ordered a fairly big shop from Ocado recently, around 100 quid including a bottle of gin. Shortly after taking delivery I noticed the gin was missing, although the 3 bottles of wine I ordered were there (with a gap in the holder where I presume my gin once lived). I put in a missing item request on the site, and Ocado have…
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Selfridges refusing repair/replacement
Hi all I'm having a bit of a mare with Selfridges at the moment over a bag I purchased towards the end of last year. I bought a leather 'tour bag' (travel bag / hold-all) online last November during the Christmas Comes Early promo. The bag retailed for £640 and I paid £512 after discount. The item was described as follows…
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vat charged when not clearly payable as extra cost
wonder if anyone can help I made a purchase online and it was not clear that the cost shown was net of vat my basket cost was the figure I expected the final screen added 20% taxes but I didn't notice is there a requirement to state that costs are net of vat? if so, and the company chooses to do nothing in response to my…
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How long after an incident should a claim be made/applied for?
So in general, how long can you apply for small claims after an incident has occurred? In summary, a tradesman didn't do the job I paid him to do and left my home unsafe for human habitation. Couldn't get in my house for a couple of weeks. That was end of may, as per advice from citizens advice I have sent him 3 letters.…
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Defending a claim in court
I am being taken to the small claims court over a matter that has nothing do me, and I'd really appreciate some advice as to what to write in the claim defence. To avoid boring you with the details, the claim is totally rubbish as the claimant is trying it on, and it should have been made against someone else and not me,…
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Compensation
Hi Martin, I recently bought a car from a dealership 4 days before going away on Holiday. The car developed a major fault and had to go back to the dealership resulting in myself having to rent a car at £320. I have now rejected the car as it wasn't fit for purpose and the dealer has agreed to full refund but refuses to…
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Curry's refuse return
I have bought an Acer chrome book on line from currys, when I turned on it asked me to set up a gmail account to continue, I did this, decided after setting up I didn't like the running of the tablet and want to return it. I'm told on the phone that the tablet is now USED and can't be returned, it does state this in all…
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Wedding cancellation - lost deposit
We've recently had to cancel our wedding, due to money issues. We paid our venue £1100 non refundable deposit. Obviously at the time we didn't think we'd have to cancel so thought nothing of it. The venue refuse to return any of the deposit and I feel it is unfair as the date was April 2018 and there was plenty of time to…
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Stop 'debt management' calling about contested charge?
So, Vodafone messed up (Quel surprise!) and ended up sending our details to a debt management company along with a ~£1K charge. Several Vodafone representatives agreed that the charge was incorrect, the debt didn't exist, it would be recalled/credited etc. (I have it in writing via their online help chat thing) but they've…
