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Fitbit help
My beloved Fitbit died :( it randomly started doing an update which got stuck and killed it. I contacted Fitbit and they said that since it was still under warranty and it hey could see that the problem was caused with the update they would offer me 50% off a new Fitbit or replace with the same model I chose the latter, my…
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Help/Advice wanted please! £200 deposit stolen
My girlfriend applied to volunteer at Oxfam and Festaff for this years Glastonbury festival. Oxfam was the more desired and Festaff was a backup but both required a deposit to ensure the work was done and she didn't disappear after getting in the festival. Festaff took a £200 deposit but told her she is currently in…
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Missing the Last Train Home (@airports)
Hello, I am wondering what my rights are as I prepare for a trip I'm making from (and returning to) Stansted. The flight returns at 11:15PM, and the last bus is at 1:05AM (to Cambridge). However, a friend just did a similar trip and was nearly left stranded by a combination of a late returning flight, excessively long…
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Is it legal for a website to advertise a product as in stock when it actually isn't?
Hi I ordered a phone from mobile phones direct last night for next day delivery. Get a message today saying they are now waiting for stock. I'm quite annoyed but to make it worse they still have the same deal advertised on their site for next day delivery and in stock. Is this legal for them to do?
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Magazine Subscription Cancellation
Hi All, I'm looking for guidance with a problem with a subscription cancellation. I've subscribed to a cricket magazine for several years. They have been taking 2 direct debits a year - April and October. I decided to cancel my subscription in time for the April debit, but on checking my account found that they had taken…
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Kenwood have had my machine for nearly 2 months - Help!
Hi Guys, Really hoping someone can offer me some advice here. Have a Kenwood Chef titanium which started making a strange noise and burning smell back at the beginning of April. Still covered under their warranty so I book it in for a repair. They come and collect it (after a myriad of errors due to the not telling me when…
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What are my consumer rights on a faulty iPhone?
Hi all; I purchased an iPhone 7 on release day, so therefore it is still under its 12 month warranty. It has been freezing and crashing pretty much since day one, and I have been to Apple several times and they have wiped and reset many times, each time to no avail. They have eventually admitted it is most likely a…
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Refunds. Cash or vouchers
Hi, I recently had to return a cool box that had stopped working after just under a year. The company happily took the item back under warranty but issued the refund in the form of vouchers to be spent with their company. I am wondering if I should be entitled to a cash/credit card refund instead. I would add that they do…
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New Car - Underpaid
Hi everyone, I recently bought a 2nd hand car from a main dealer. However, they under charged by £200 when it came to paying, so their mistake. (They dropped the part ex value due to it not having a valid MOT, but they didn't amend the price on paperwork, so paid the lower amount) They are now chasing this £200 difference.…
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Scam on Facebook
Please be aware that this is a bit of a scam. ***URL removed (sorry but it helps it come up in search engines)*** I thought it was a special offer to buy expensive products cheap because Debenhams were closing some stores. I ordered some face cream and paid the postage asked of £4.95. I got a confirmation email which…
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Ebay parcel delivered to neighbour, now lost
Hi, I ordered an item from eBay about 3 weeks ago and it was supposed to be delivered 48h later. However we never received anything in our mailbox, so we waited for a bit and asked for the seller for a tracking number which he gave us. The parcel was actually delivered on time but to a random neighbour. We did not receive…
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Returns and refunds on line
I am trying to return a dress to a website I have not previously used, apparently a UK company. They are telling me they do not make refunds only exchanges or on line credit - this information being available on their Terms and Conditions page, not at the point of sale.. I have referred them to the Consumer Contracts…
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Legit warranty for supplied goods from builder
Hi folks, I wondered if anyone can help as Trading Standards have led me on a merry dance about whom to contact for free legal assistance with something relatively simple and I seem to be going round in circles! My builder fitted bi-folds last year at my property, which were supplied to him by a bi-fold company. My…
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broken toy return
hi there, I bought some wooden toys for my teeny kids at easter and sadly one of them has broken. its a wooden slot together house and where the panels slot together the wood has cracked along the grain. also I was already about to message the shop where I purchased the item from as some of the panels have chipped and…
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Amazon seller scam
On the 17 May i ordered a Samsuns s8 from amazon.com and it shows that has been delivered to a resident and signed by me at 11.06. we are family of four living there ( we live in flat) I tried to explain to them that it was impossible that the order was delivered as me and my brother were at work. While my mother and dad…
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Faulty Beko Washing Machine
Hi everyone Our Beko washing machine started leaking today. We bought it in October 2016 (but didn't start using it until after our extension was finished in December). I have just dug out the paperwork and we don't have any proof of purchase. We've trawled through both our email accounts and bank accounts and can't find…
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Auction Lot significantly misdescribed can I also claim back high delivery?
I'm aware that Sale of Goods Act doesn't always fully apply to Auctions but have satisfied myself that it does apply in terms of a significant misdescriotion of the Lot I bid on , and won. The Lot description was 'pallette of laminate wood, 3 shades class c'. Before bidding I spoke twice to a staff member at the auction…
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Beko fire warning!!!
We had a call out of the blue last week from Beko saying that our tumble dryer model had flagged up as one which was of concern, and they needed to send an engineer round asap. We have had the machine for around 4 years. We asked if we could use it in the meantime, and the woman said no, as it might catch fire!!! The fact…
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Unsafe putting up of fence - what can I do?
I'm not sure if this is in the right place... My next door neighbour had a fence put up. He asked if they could use my garden. We had no problem with that. It happened about a week ago. There was a bit of mess left in our garden. Yesterday, I went out to move about kids toys and cut the grass. In doing so I managed to…
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Small claim only part paid
Looking for advice please. I raised a small claim on 1st Feb for £142 in relation to a cancelled nights stay in a holiday apartment (after many months of previously trying to get the refund directly from the owner). I received a part payment of £100 on 29th March with a promise to pay the remaining balance within a week (I…