Returns and refunds on line

Snodgrass1

I am trying to return a dress to a website I have not previously used, apparently a UK company. They are telling me they do not make refunds only exchanges or on line credit - this information being available on their Terms and Conditions page, not at the point of sale.. I have referred them to the Consumer Contracts Regulations by which I have the legal right to cancel my order up to 14 days after delivery and receive a refund and am awaiting a response. What can I do if they refuse to make a refund? Is there an overseeing authority I can report them to? All correspondence is by email - there is no telephone number on the website!

DCFC79

Snodgrass1 wrote: »

I am trying to return a dress to a website I have not previously used, apparently a UK company. They are telling me they do not make refunds only exchanges or on line credit - this information being available on their Terms and Conditions page, not at the point of sale.. I have referred them to the Consumer Contracts Regulations by which I have the legal right to cancel my order up to 14 days after delivery and receive a refund and am awaiting a response. What can I do if they refuse to make a refund? Is there an overseeing authority I can report them to? All correspondence is by email - there is no telephone number on the website!

Whats the name of the website ?

angryparcel

Snodgrass1 wrote: »

I am trying to return a dress to a website I have not previously used, apparently a UK company. They are telling me they do not make refunds only exchanges or on line credit - this information being available on their Terms and Conditions page, not at the point of sale.. I have referred them to the Consumer Contracts Regulations by which I have the legal right to cancel my order up to 14 days after delivery and receive a refund and am awaiting a response. What can I do if they refuse to make a refund? Is there an overseeing authority I can report them to? All correspondence is by email - there is no telephone number on the website!

Yes what is the website as if it is .co.uk or .uk this does not mean it is a UK company

naedanger

Snodgrass1 wrote: »

I am trying to return a dress to a website I have not previously used, apparently a UK company. They are telling me they do not make refunds only exchanges or on line credit - this information being available on their Terms and Conditions page, not at the point of sale.. I have referred them to the Consumer Contracts Regulations by which I have the legal right to cancel my order up to 14 days after delivery and receive a refund and am awaiting a response. What can I do if they refuse to make a refund? Is there an overseeing authority I can report them to? All correspondence is by email - there is no telephone number on the website!

Why do you want to return the dress e.g. change of mind, dress is not as described or as shown on the website, dress is faulty etc?

Also how did you pay e.g. debit/credit card, bank transfer, cheque etc?

bris

It will be a Chinese based business but unless you tell is the name then we have no way of knowing what rights you have.

angryparcel

strange OP asks for help, but has not been back since posting

neilmcl

angryparcel wrote: »

strange OP asks doe help, but has not been back since posting

Given he posted earlier this evening I wouldn't say it's "strange" at all. Not everyone spends every waking hour on this forum.

angryparcel

neilmcl wrote: »

Given he posted earlier this evening I wouldn't say it's "strange" at all. Not everyone spends every waking hour on this forum.

so now 24 hrs has passed, which i would have thought they would have returned at least once.

Snodgrass1

It's from reneesmee.co.uk and they appear to be based in Barnsley but when I was researching them on line there was something that suggested they might be Russian - i.e. Russian cyrillic alphabet but I couldn't understand what it said!
I am returning the dress because it did not fit properly. Really appreciate any advice as they have confirmed they will not provide a refund!!

angryparcel

Snodgrass1 wrote: »

It's from reneesmee.co.uk

well that is not a website as the domain is not registered

https://whois.domaintools.com/reneesmee.co.uk

and no website has been created using that domain

https://web.archive.org/web/*/http://reneesmee.co.uk

RoonilWazlib_2

And as above even if they are .co.uk that doesn't necessarily make them based in UK - and therefore may not be bound by UK law (meaning the Consumer Contract Regulations don't apply)


How did you pay? this is potentially your best route to recourse .....