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Vodafone arrrg!
I renewed contract on two phones on the phone they gave me a good deal to keep my custom and they havent honoured it, I am out of the cooling off period and I have requested that the call be listened too but they say that not all are recorded! I am paying more than double for two phones for twelve months not only that I…
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in private let awaiting council house (scotland)
Homeless Single woman is advised to seek a private let until she becomes eligeable for a council house. Two years later she is still in a private let which is over-run with dampness, sharing with every bug you can think of. Inviramental Health officer visited premises and instantly remembered being called to the same…
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identity theft
hello all i think i have been conned tonight the more i think about what happened tonight. how much can a criminal get away with with your name, address and date of birth. no doubt lots but i am now not sure what to do... can i be proactive and prevent anything from happening?
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Funds transferred to wrong account! Help PLEASE?
Hi, my OH transferred a considerable sum of money from Lloyds to a new Aliance & Leicester account. HOWEVER, the account number is 9 digits long and the money was transferred to an account with only 8 digits - ergo someone elses account. Lloyds have tried to help, but the owner of the account that the money was sent to in…
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Argh! Royal Mail giving me the run around...
Not sure if this is the right place to put this (can't see a forum specifically for post/delivery) but this matter is sending my blood pressure through the roof so would appreciate the impartial opinion/advice of anyone else. I seem to attract problems with 90% of companies I use and am just about used to consumer pain but…
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expired M & S credit voucher... what can I do?
I was issued a credit voucher from Marks and Spencer last year for £40. It is in the form of a receipt printed from the till and for this reason it was not obvious in my purse. I realised unfortunately just 2 days after the date that it had expired. Gutted! I have emailed M&S head office to explain, I apologised for…
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Claiming a credit card chargeback
Hi, I am hoping for some advice.. I bought an item online, it was delivered last week. For several reasons I was not happy so checked my rights under Distance Selling regs with trading standards. They advised me to send a letter rejecting the goods etc. plus that because I paid by phone and they never pointed out any terms…
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Can I return this item & get my money back?
Hi First of all, please do not comment on the item I am returning. I'm young, and play golf & like the odd funky pair of clothing! I was hoping you would be able to help with a query of mine regarding returns. I purchased a pair of trousers on an internet website via paypal: h t t p : / / i m g 2 1 . i m a g e s h a c k .…
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can i?
ok well i bought some heels for a night out... wore them on sunday for the 1st time withing 20mins of ariving to the pub, the heel on the left shoe started coming away, obviously i cannot have a night out with a broken shoe heel, so i ordered a taxi (buses irregular and even if i had caught the bus would b a 15min walk up…
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Swoopo.co.uk - I need your help
I originally asked Martin to take this on but I think he may be a bit too busy at the moment as I have not heard back. Ok I will do a quick overview of swoopo.co.uk for those of you that don't know what it is. It basically is an auction site by their own description, where you buy bids at 50 pence a bid and hope to be the…
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Refund rights
Hi, we purchased some bathroom fittings a couple of months ago, including a shower screen. As we were not yet ready to have the bathroom re-done, we placed all the items, still packaged, into our garage for storage. Whilst on holiday last week we had a chap install our new bathroom and he discovered that several of the…
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European law - 2 year guarantee on all consumer goods!
I've not come accross this before but it states that "a two year guarantee applies for the sale of all consumer goods everywhere in the EU". Theres have been many items i've been told by retailer I can't return faulty its out of its 1 year warranty. I've been given the hard sell on electrical warranties too, based on the…
