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Broadband & internet access

Archives for May 2017

Sick of no activation from BT
I have recently switched to BT from Plusnet. Not fully true....although I was given a date of 4th May as my new activation date, I am still without broadband due to a catalog of BT "system" errors according to their advisors. When I rang on 4th May, apparently my order did not go through to the supplier correctly, they…
BT broadband 'Scam'
Tried to take advantage of the latest MSE BT infinity offer today. Everything clicked through ok until I checked my phone number, then the package changed. After online chat it appears that it is because infinity is not available at my address. This is despite having had BT infinity before and currently getting fibre…
£600 fee to cancel BT broadband
Asking on behalf of my daughter. She and her partner have been told that they have to pay £600 to come out of contract. They are moving out of their rented accommodation to move back in with us, so won't be needing an internet service. They have given BT 32 days notice. I am not sure about all details or length of contract…
Line Installation
Hi, Sorry for the dummy question... I'm moving to a new-build in a month. I have no current providers for anything. --> Regardless who I go with, do I need to get a "line installation" from BT? If I want fibre only, I understand I can just get a Virgin broadband & TV only deal? I'd never use a normal line for internet,…
Virgin switch, line rental haggle?
I'm thinking of switching to another Broadband supplier as there's some great deals around that include the line rental. At present I'm getting 'Talk More Anytime' with 'Fibre 20' (30gb inc.) for £15 and pay the Line Rental (£196) Saver up front. I'm wondering if anyone has managed to haggle with Virgin to get them to do a…
Beware BT offer
This post is on behalf on my son to whom I recommended Bt so feel some kind of guilt. He can not post himself as he has no internet and lives 200 miles away from us. He went for that special deal on line rental and internet that I saw on MSE email a few weeks ago.He was meant to have his internet connected over two weeks…
Halve broadband costs or treble the speed
The key to cheap broadband is to snap up short-lived promo deals, and right now there are two corkers. As always they come with line rental, and as that's far cheaper than getting broadband alone, you could just not plug in the phone.Read the full story: 'Halve broadband costs or treble the speed' Click reply below to…
Sky Broadband MSE offer
Hi, I registered on https://promotioncode.sky.com/campaigns/msesab4647 for the offer. Unfortunately I didn't copy the code. I thought I would get the code emailed to me. But I didn't and now I can't register again. Any idea who can help? Thanks.
Sky broadband customers - would you reccomend them?
I am looking to leave Talk Talk now my contract is over *praises the Lord* I'm interested in the Sky broadband deal featured in MSE's email this week (£9.50 pm + £9.95 set up fee). What are the speeds like? I have heard they aren't good during peak times. I use the internet for general browsing (doing surveys, shopping,…
Can I keep email addresses if leaving Sky?
I am looking to completely ditch my Sky TV, Broadband & Telephone and move to another provider. Can anyone tell me the following. Can I keep and use all of the Sky Email addresses that I and my family have if I bin Sky? If so, is there anything I need to do to make sure we don't lose these addresses?
BT are seriously getting on my nerves
Dear All I am reading conflicting information about BT recent increase in prices. Firstly I am a new customer to BT on a promotional deal since August 2016. I have nothing put problems with the service, poor customer service and incorrect bills. Now to add insult to injury they have increased my BT package. However, I have…
BT Vision Powerline Adapters
With reference to today's MSE post on "Boost Broadband Speed", should the Simpler Networks Mini Passthrough adapters (200Mbps) work for extending my Wi-Fi from a ground floor (BT)router to a first floor pc? They were provided along with a BT Vision + Box originally, I now use Freesat, but hoped these would help boost Wi-Fi…
BT Customer 40 years - finished
I have been with BT for 40 years and a broadband customer for 10 years (still using the original Home Hub). Phoned BT yesterday to upgrade to Infinity and to ask how much more it would be compared to Option 3 that I am on at the minute. They couldn't or wouldn't answer, all they wanted to do was try and sell a mobile phone…
Cancelling Talk Talk Contract for Mentally Disabled Relative?
Hi all, seeking some advice please... Girlfriend's brother is mentally disabled and his bank account went overdrawn the other day. On investigation she found out he had signed up to Talk Talk's internet package for 48 months! He doesn't have a computer, tablet, smartphone, etc, and doesn't even remember signing up for…
BT - deleted all my emails are they entitled to do this?
BT deleted my emails because I hadn't used my email account for a while. I didn't know they were going to do this. I did not know they COULD do this, if I was continuing to pay for this service. They did not check that I was aware of their intention by text or mobile or warn me in my paper bill. I had paid loyally for…
Virgin incompetent and BT lie to me!
This month I decided to switch from BT to Virgin after many, many years. Last year I negotiated a good discount to stay, and threw in what was effectively a 'free' TV package. This year they agreed to discount the broadband but not the TV, so I said I would cancel the TV package as I never watch sport or all the 'extra'…
Signed up 3 days ago to Sky now better deal
Signed up 3 days ago to Sky, now they have a better deal. I have a 2 week cooling off period. Should I phone and cancel my sign up explaining why and then sign up again a couple days later? Is there a chance they will put me over on to the new deal without having to cancel first? Thanks
MSE Sky Fibre Offer
The Sky fibre offer that has been bagged by MSE, is it for totally new Sky customers i.e. With no tv or broadband? I have tv but not broadband but can't get the offer to work?
When to switch to avoid penalties?
Advice sought on timings of changing suppliers to avoid early termination penalties. I'm currently in a 12 month contract with BT fibre (ending 22.06.17) and believe I have to provide BT with 30 days notice that I want to not renew the contract. Ideally I would like to take up the Sky offer which is currently limited to…
Sky say goodbye!
after 11 months watching my sky bill slowly rise from £45.50 to £60 (£5 of which was my choice) i rang sky telling them i didnt want any TV service, they quoted me £49 for BB and phone so I said cut it all off, i was only getting the equivalent of Infinity 1 Talk Talk can do me Infinity 2 for £35 Today Sky rang me trying…

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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