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complain to talk Talk
HELp I am currently having issues trying to find someone to complain to at Talk Talk. The issue as been going on for 3 weeks my elderly parents have had no internet and phone connection for 3 weeks and I have contacted Talk Talk customer services on many occasions and their line is still not working. I have asked to talk…
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Will I see a difference?
Hello, I am with Talk talk for my phone and internet access and the connection has always been very poor, always up and down in speed. After trying to resolve it through TT forums, we have decided to change provider. We cannot get fibre in our area, just through the phone line from the other providers (BT, EE, SKY, plusnet…
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Help before BT visit.
We have a painfully slow broadband connection with BT. They are phasing in Fibre round here, but all the neighbours report it's very hard to get BT to supply it. I am led to believe by the engineers that the cabinet which supplies us is Fibre enabled, but when I try to order it, I'm told I cannot yet do so - I think we…
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Sky or TalkTalk broadband
Good evening I need some advice on choosing which provider for my broadband. Sky 12 month contract £3.75 per month, £16.40 line rental, £50 M&S vouchers, free line activation/installation, £99,75 cashback on topcashback.co.uk TalkTalk 18 month contract Free broadband for 12 months, £5 there after, £75 gift voucher, free…
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Plusnet BB issues
Hi, I have a phone line and fibre BB with plusnet. From yesterday I am having some issues with it. The phone lines works but the moment I insert the internet wire into the socket the dial tone on my phone line stops. I have spoken with Plusnet but they cannot do anything. They said it is wiring fault. If they send someone…
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Old e-mail address
Im trying to use a Talk Talk e mail adddress that I haven't accessed for about a year. I have successfully changed the password via Talk Talk's site and logged into the e mail address through their webmail. I can send an e mail. BUT I cannot download my inbox, nor open my folders. I get the message: "Your mailbox is…
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New Build Broadband instillation
Hi, Ive recently moved into a new build property and as yet there's no broadband / phone service. There is a new green exchange box on the estate, and a chap came round to do something with the phone lines, however as yet we are without a phone line. Anyway is there any way to find out if and when the estate will be…
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Talk Talk Broadband & BT Rental- Anyone have recent success getting a better deal?
Hi there, I've been with BT for my line rental for years and I am currently paying £17 per month. My broadband is with Talk Talk and that's recently gone up to £15.31 per month. I'm very dubious about changing but feel I'm paying far too much. Does anybody have a similar scenario to mine that could help me out please? Many…
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Getting broadband for new rental property - Help!
Hi, looking for some advice please if anyone can help. Due to marital breakdown we've sold the family home and I'm moving into rented accommodation next month. Our broadband has been cancelled by my ex (as it was in his name). New house has no landline or broadband and I only have a 6 month contract as the landlord is…
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Less than 12 month contract broadband and line
Hi there, I am about to move into a rental property but not sure if I will be staying there for more than 12 months. Can anyone recommend a good company who can offer broadband and telephone line rental for under 12 months? I did a quick search and found one called Direct Save Telecom who offer: Unlimited (up to 17mbps)…
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How do internet connections work in apartment blocks, are they shared or individual?
I'm getting to a stage where I should probably start looking into moving out from my parents, and while this may seem like one of the smaller issues in the host of those that pop up, it is one that I can't seem to find a definitive answer for. If I was to start renting a flat in a block, is the internet shared between…
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Moving outside of Virgin Coverage Area
Hello, I have been with Virgin Media for close to 5 years - however I am now moving to an area outside of their coverage at the end of the month. I have a broadband only package with them and still have 7 months left on the current contract. Just called up Virgin to enquire about the possibilities and they told me that I…
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MoneySaver Telecom - sold broadband
Hi, New to the boards and looking for some advice. My dad (not the most tech savy person) signed up to Money Saver Telecom (MST) for cheaper phone line. This was fine until we realised they were charging him from broadband as well, which he simply cannot get due to his location. He lives on a farm and does not have a…
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Dead phone - Rain?
I have FTTC with Plusnet, always been happy with their service, this problem not their fault, they are dealing with it but I wanted to know of any similar experience. I live near Louth, Lincolnshire. Over the last 3 days I have had problems with the landline, crackling and noisy. Carried out the usual test of Master…
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Charged huge bill by Talk TalK broadband
We signed up online with Talk Talk to receive there fibre broadband which looked like a good deal at the time.Our previous broadband provider was Sky which we couldn't use at our new flat we moved into.Talk Talk stated that on the 26th of March a engineer would arrive at our house to setup the new router we received in the…
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Order BT again for a new address and get the whole deal or haggle?
The misses and I have just moved in together and I am wondering whether to simply order a new line and Broadband for the new address and take advantage of cashback (if I can) and having a new line installed for free or whether to port my existing BT services from my old address over to the new place after haggling a deal?…
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EE - "You don't need a MAC code"
Hi, We've decided to move our home broadband from EE to SSE fibre broadband as it works out quite a bit cheaper. When my wife spoke to EE and requested the MAC to give to SSE the man said that you don't need a MAC when moving companies from standard broadband to fibre broadband. I have my doubts that this is right but can…
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Buffering/Slow Speed and Switching with Ease Help
Due to getting a Lenova Ultrabook Yoga at Xmas, I've not been able to use it due to buffering on iPlayer (don't watch other sides as it's even worse with them). I bought this as a replacement on my Macbook 2007 as that has kept freezing on programmes/films. I've been told by Sky (over a year ago), my provider that there…
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Fibre installation - move master socket?
I'm getting fibre installed and I notice it says they include a 'data extension cable' if you don't have a double electric socket near to the master socket. I do, but I'd really like to have the router in the main sitting room where I use the broadband. At the minute, it has to go through 2 thick solid walls (very old…
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Talk Talk Fibre - speeds dropping/ prices going up?
HI all, I am on Talk Talk fibre and it would seem that my speed just keeps dropping. I started at a secure 40mbps at the beginning of April, no issues, no drops my end. Then a week later it was 35mbps, then 30mbps and now it is 27mbps (which is below Talk Talk's advertised 28mbps average speed I would get!) My snr is 14.8…
