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  • FIRST POST
    marybishop
    Meter Registration Service ???!!!
    • #1
    • 23rd Jun 08, 12:13 PM
    Meter Registration Service ???!!! 23rd Jun 08 at 12:13 PM
    Has anyone else had a call from a company calling themselves the 'Meter Registration Service'?

    Had a call just now from someone claiming to be from the above telling me that I had just come out of a contract with my current supplier and was now paying their emergency rates which were 30 - 40% higher than what I needed to be paying!

    He was very insistent that he wasn't calling on behalf of one supplier and that the MRS work for all the suppliers! No, I wasn't falling for it either! :rolleyes:

    So I told him I was with EON to which he replied 'I could have told you that before you told me' - cheek! So I told him if I had any concerns I would get in touch with EON, thank you and goodbye. He slammed the phone down before I did!

    Phoned EON to ask if they'd ever heard of this outfit and the lady at the other end said she hadn't but it was obviously a cold call and not a very good one at that!!

    So beware - if they ring, tell them where to go!!!
    Last edited by marybishop; 23-06-2008 at 12:14 PM. Reason: typos!
Page 1
  • ClareEmily
    • #2
    • 2nd Jul 08, 4:36 PM
    • #2
    • 2nd Jul 08, 4:36 PM
    Yes we have, over the last 3 weeks they have rung us most days, and yes they have been telling me exactly the same as what they have been you.

    A bloke called Andy, most odd.

    Just been on the phone with him AGAIN so did a search on google and found your post, he sounded really genuine and even put me through to his account department, keep saying that with British Gas and am happy and that we have been billed etc etc.

    So glad I found your post
    Clare x
  • inderjitsahota
    • #3
    • 4th Jul 08, 3:11 PM
    • #3
    • 4th Jul 08, 3:11 PM
    I have them ringing me up virtually every week, just can`t get rid off them,they harassing me, i am ill please i need help how do i stop them
  • scope
    • #4
    • 4th Jul 08, 5:26 PM
    • #4
    • 4th Jul 08, 5:26 PM
    I have them ringing me up virtually every week, just can`t get rid off them,they harassing me, i am ill please i need help how do i stop them
    Originally posted by inderjitsahota
    Dont answer the phone? :rolleyes: The number is most likely withheld, so ignore any withheld numbers... (assuming your phone is displaying the number of the incoming call)
  • Flossyflan
    • #5
    • 8th Jul 08, 7:47 AM
    • #5
    • 8th Jul 08, 7:47 AM
    Glad I found your post, it reassured me that my instincts were correct! We have just moved to new premises at work and keep being pestered by this company. It is always Andy and he was extremely rude when I refused to give him the Landlord's details.
    I can find little other trace of this company - . All I do know is that they are based in Manchester, a private company and no address given. Not sure if it a scam, but be very wary!!
  • duckwing
    • #6
    • 8th Jul 08, 5:28 PM
    • #6
    • 8th Jul 08, 5:28 PM
    Just had a call from this co. saying that they were going to fit a new meter on 1st August when I asked why he said the 5th digit was going to fast on our meter so we would be paying too much then he asked about our contract. We have never had one so he then wanted to set one up. I said he would have to speak to my husband. I also said I though the meter belonged to our supplier E on the meter is marked property of Norweb who Eon took over. Think there is something fishy, going to ring Eon tomorrow in meantime can any one tell me if this is just a cold call or what?
  • burghleygirl
    • #7
    • 10th Jul 08, 11:37 PM
    • #7
    • 10th Jul 08, 11:37 PM
    got a letter back from ombudsman who cannot help me because we are a business!! - but in the meantime had another call from man wanting to SORT out this problem asked for my meter reading which I declined as it turned out he was from Meter Registration - I then called Eon who said they had had a man on who did not disclose he was from Meter Registration and wanted to talk about our account - which I undersand is against the law as he is working for another company - I told eon not to talk to anyone other than myself and that we did not want to move to N POWER I have heard nothing for one week so fingers crossed - what a hassle dont be duped beware !!!!!!!
    We have just opened a new business and received call from Meter Registration ( I thought they were an officiaol electricity body) that which they conveniently forgot? to mention - they are a broker who act on behalf of N Power they then ask for your meter number and reading and tell you they will get back to you with the best Deal for your business.

    We they did come back to me and told me NPower was the best for me
    I still was unaware they were acting on behalf of N Power and why pretend to search their data base for the best deal when the only one they were going to offer me was N Power - N Power then ring and sign you up for a contract (still I was unsuspecting) that this was not the best deal for me they then send a letter saying we have received your completed contract (which I had not even received let alone filled in ) and should I not have a 14 day cooling off period offer)

    Now NPOwer have sent me a tape of my conversation with their Telesales Advisor regarding the contract - BUT when I asked for Tape of the Original conversation with Meter Registration - well what a suprise the only tape they have is the contract discussion. I am still adamant I have been mis sold this and am contacting the Ombudsman for Electricity I suggest anyone else missold a contract do the same. Today we have also received a call from a company calling themselves Commercial Energy (Meter Registration same company??) wanting to sell us telephone services - !!!
    Last edited by burghleygirl; 23-07-2008 at 7:58 AM. Reason: typos
  • marybishop
    • #8
    • 11th Jul 08, 10:00 AM
    • #8
    • 11th Jul 08, 10:00 AM
    I have them ringing me up virtually every week, just can`t get rid off them,they harassing me, i am ill please i need help how do i stop them
    Originally posted by inderjitsahota
    You can register your phone number with the Telephone Preference Service (TPS). They have a website and you just follow the instructions, it's very easy to do. It takes about 28 days to set up. Not sure it will help stop calls you're already getting but should prevent cold calls in the future.

    Also wondering if it's worth reporting them to your local Trading Standards Dept or at least asking for advice. They may have heard of them and could already be investigating them.
  • marybishop
    • #9
    • 11th Jul 08, 10:08 AM
    • #9
    • 11th Jul 08, 10:08 AM
    Burghleygirl - Let us know what the Ombudsman says - perhaps they can put a stop to this mis-selling.

    We've recently had people at the door from NPower and another (can't remember which now) but we always tell them we're not interested. Apparently according to Trading Standards anyone knocking at your door who you've not invited to do so is a cold caller. Our area is actually now a 'No Cold Calling' zone and as such we can report all cold callers to TS and if we can give them the company details they will then write to the company and point this fact out to them and tell them not to cold call in our area again.

    I think gradually more of these areas are being set up - it's a joint venture between the Police, Trading Standards and if there is one the local Neighbourhood Watch.
  • duckwing
    further to my previous posting I checked with EON & they know nothing about the meter change in fact they would not have said that the 5th digit was going too fast, just that it was a faulty meter, if they had said the former that would be an admission that they were overcharging me. The young man if spoke to was very good and checked further then put me through to the dept that deals with meter changes. They said that they only change meters that were faulty or old & as mine was fairly new it was not due to be changed until 2020 & there was nothing on the records to suggest it was faulty.
    I will now wait until 1st August to see if anyone comes to change it, which I doubt but if they do I will lock the door and refuse admittance.
    These people employ some underhand tricks to earn a living.
  • greenbee
    You can register your phone number with the Telephone Preference Service (TPS). They have a website and you just follow the instructions, it's very easy to do. It takes about 28 days to set up. Not sure it will help stop calls you're already getting but should prevent cold calls in the future. .
    Originally posted by marybishop
    Once you have registered with TPS, calls should stop within about a month, but more importantly, the moment you get a cold call, ask them for their name, company name, company number, address and phone number, and then tell them you are registered with TPS and don't want to talk to them. Most people are polite and apologise when you are registered with TPS, and usually say they will remove your number from their database. If they don't, you've got their details and can inform TPS about the breach. You can register mobile numbers as well as landlines, and the service is available to companies as well as residential lines.

    http://www.tpsonline.org.uk/tps/
    Last edited by greenbee; 18-07-2008 at 11:38 PM. Reason: adding tps hyperlink
  • Benjamin Dexter
    I too have been plagued by 'The Meter Registration Service Ltd' since moving to new premises - they won't take no for an answer and promise menacingly to keep phoning up until I give in and give them my meter number.

    Just had my daily call from one of the 'managers' called Lee who said he was going to send me an emergency bill.

    Fed up I tried to find them - nothing in Google or BT but I did find their accountants through companies house.

    Lastly I tried typing in the company name as a web address and bingo!

    Here is their information for those that need it:

    http://www.meterregistrationservice.co.uk

    Benjamin Dexter Ltd.
    3rd Floor, Swan Buildings
    Swan Street
    Manchester
    M4 5JW

    0161 839 5530
  • lemontart
    contact energywatch sounds dodgy to me
  • Benjamin Dexter
    Thanks - looking on their website they describe themselves as

    "Meter Registration Service is a trading style of Benjamin Dexter Limited who act as an independant energy broker"

    so I corrected spelling of independent and searched http://www.energywatch.org.uk

    found this useful article

    http://www.energywatch.org.uk/bst/help_and_advice/energy_sales_activity/index.asp

    off to investigate a complaint with trading standards

    also - they also have this domain name:

    http://benjamindexterltd.co.uk/

    (no website yet) but here are the registration details:
    http://webwhois.nic.uk/cgi-bin/whois.cgi?query=benjamindexterltd.co.uk&WHOIS+Subm it.x=43&WHOIS+Submit.y=12
  • 7db
    I just had a call from them - Angie.

    - Who are you?
    - It's our job to make sure that everyone registers their meter with an electricity company
    - And who gives you that job?
    - We work with electricity suppliers to ensure that meters are registered.
    - And who owns The Meter Registration Service
    - I'm sorry i don't know it's my first day here.

    Line dead.
  • TTDN
    I had a call today from Commercial Meter Registrations and stupidly gave them my meter reading and serial no, together with my bank details. I rang them up later to tell them that I've since found out that we're with a service provider already (which we are), and that I wanted to cancel - they said fine and I asked them to send me confirmation in writing and they agreed to do this.

    These lot insist that they're not the same company as discussed here but I'm still worried.

    I've phoned my bank and alerted them and was told to call back in a month (when the Direct Debit is scheduled to begin).

    The thing that really worries me is that I agreed to a verbal, recorded contract ovet the phone. Can anybody tell me where I stand?

    Thanks,
    Nick.
    Last edited by TTDN; 24-09-2008 at 11:25 AM.
  • BusinessEnergyBroker
    Hi Guys,

    Maybe I can tell you where you stand on this.

    Firstly this "company" will tell you anything to get you to agree to a verbal contract. We have a number of recordings regarding this company (they even tried it with us when we moved offices). These are a set of rogues and I have mentioned them in previous posts of mine.

    UNDER NO CIRCUMSTANCES PASS OVER YOUR BANK DETAILS TO THIS COMPANY.

    Without them it is unlikely they can do anything. They only target businesses (I believe) and usually new ones at that. If you have recently moved premises or set up a new business this may ring true (post back and to let me know).

    What can you do If you have agreed a verbal contract and passed over your bank details?

    The first thing to do is contact your existing supplier (do not take the word of what Meter Registration Services said and who that supplier was) If you don't know for sure then contact your local MPAS service.

    Speak with your supplier and inform them that you do not wish to transfer you supply, they can object or stop the supply transfering on your behalf (in most instances) if you request it.

    The second thing to do is contact the (proposed)supplier that Meter Registration Services recommended to you and tell them that under no circumstances do you wish them to proceed with the recently agreed contract, due to it being obtained under false pretences. Ask the supplier to confirm that they will not commence with the contract (they may not even have received it yet) and take a name of the supplier advisor that you speak with along with a contact number. Ask if the call is being recorded and if you can have a copy of the recording sent to you.

    In addition you need to complain to the (proprosed)supplier about the method of the sale and by the company Meter Registration Services (possibly known to the supplier as Benjamin Dexter Ltd).Try asking for the contact details for the Sme External sales manager / director to lodge an official complaint. Pass over the details of the individual agent that you agreed the contract with if you have them.

    If the supplier that you agreed the contract with is the same supplier as you currently have, then breaking the contract will be difficult but not impossible. You will first of all need to get a copy of the call recording (this will only be the part of the conversation where the contratc was agreed to) and check to see that the offer you accepted is the one that supplier confirms they are going to proceed with. (quite often they arent and pricing mistakes are made which is the lever that you need)

    Thirdly call back Meter Registration Services and ask them not to proceed with the contract. If you have a mobile phone that can record conversations then use that.

    I am expecting the mobile contact details through for the head of Benjamin Dexter shortly so that MSE members can "voice opinions".

    If the mods of this board would rather I didn't post it then tell me so now before its too late.

    Maybe Fatlad will be on later to give his view and add any additional input.

    BusinessEnergyBroker
    Last edited by BusinessEnergyBroker; 24-09-2008 at 2:44 PM.
  • Premier
    ...If the mods of this board would rather I didn't post it then tell me so now before its too late...
    by BusinessEnergyBroker
    This forum does not have moderators; it has an abuse team who, surprise surprise, deals with abusive, offensive and other non-compliant posts, Board guides also exist who aide the general running of the boards by, for example, moving threads to more suitable sub-forums, removing duplicate threads, etc, but they are not responsible for 'governing' the content i.e. abusive, offensive or other non-compliant content.

    I suggest you carefully read through and fully understand the terms & conditions of this site and those of this forum before you continue to post.

    http://forums.moneysavingexpert.com/forumdisplay.html?f=10
  • BusinessEnergyBroker
    Well,

    I have read through them and I can't see any reason not to post the number when I get it. Lets face it its only a number where customer complaints can be directed and there are many of those on here.
  • TTDN
    BusinessEnergyBroker,

    Whether you post the no. or not, thanks for all your advice - I'll be on the phone in the morning!

    Cheers,
    Nick.
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