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  • FIRST POST
    Lopo
    nwolb - Natwest Online Banking - oooer!?!!
    • #1
    • 5th Sep 05, 11:12 PM
    nwolb - Natwest Online Banking - oooer!?!! 5th Sep 05 at 11:12 PM
    Hi all...

    Just wondering what other peoples thoughts are on the newly overhauled natwest online banking service?

    Seems absolutely terrible in my humble opinion. Looks garish, lots more mouse clicking involved to do simple tasks than previously, and all the account listings cannot be ordered and the text has been made smaller.

    Understand why for a lot of the aspects - accessability for those with difficulty. But surely they could have tailored for a little customising to be done by the end user but have allowed for direct *new* applications for other services to take place!

    There are few benefits it seems. The most notable being the improved information available on credit cards. Cant see much else that astounds me...

    What do you think !? Rant or Rate !

    Lopo
    Beware Lego Men with Deep pockets...!
Page 2
  • Lopo
    Really do dislike it....

    Financial Planner has gone, and so has the security timer.....

    Also can no longer use the <back button, it logs you out!
    Beware Lego Men with Deep pockets...!
  • cougar
    It sucks, it takes so much longer to do anything, and is less accessible to those with disabilities - the text and boxes are smaller.

    What I really dislike is being forced into having to state the period of the statement you want. A month was aways fine, and if I wanted to change it, I had the option on the left.
    • Steve_Boorman
    • By Steve_Boorman 20th Sep 05, 9:00 AM
    • 111 Posts
    • 28 Thanks
    Steve_Boorman
    Can anyone help!!!! I am still having problems (see earlier post).It is driving me MAD.Am I the only person experiencing problems? I can use a friend's computer with XP and carry out a transfer...but try to use mine with Windows 2000 and I can't. The technical help team at Nat West are "working " to solve this problem...but after 8 days still no joy.To make matters worse I used the telephone banking service to pay my credit card bill and guess what...they paid the wrong card meaning late payment charge of £20.00. (which I will get back)..but it does not fill me with confidence.
    • viney
    • By viney 27th Sep 05, 7:53 PM
    • 279 Posts
    • 19 Thanks
    viney
    Steve

    What is the specific problem you are having, mine works ok.

    Is your set up for Win 2k any diff to the XP or is it purely the operating system that is different?
    All that glisters is not gold, except moneysavingexpert.com
    • RichyRich
    • By RichyRich 27th Sep 05, 8:48 PM
    • 1,758 Posts
    • 1,975 Thanks
    RichyRich
    I really like Abbey's e-Banking system. When I switched to NatWest (Student - gotta get the railcard) I was a bit disenchanted. But unwittingly I got to know and like NatWest's system. It's awful now. Although I do like the "lumping together" of 3rd party and Bill payments - it means if a bill isn't on their approved list and you have to put a/c details in yourself you don't have to remember that it's under 3rd party rather than bill payments.

    Still, bring back the old NWOLB!
    • Steve_Boorman
    • By Steve_Boorman 29th Sep 05, 10:26 PM
    • 111 Posts
    • 28 Thanks
    Steve_Boorman
    Steve

    What is the specific problem you are having, mine works ok.

    Is your set up for Win 2k any diff to the XP or is it purely the operating system that is different?
    by viney
    viney....I can log on ok...access my accounts ok...but when I try to transfer between my accounts I receive an error message that states " we can only accept figures to 2 decimal places"....even though I have entered the amount crrectly...ie...27.50. It is driving me potty because these are business accounts and I cannot pay my suppliers on line. There is obviously something in my computer which is clashing with their new set up, because I can use another computer with windows 2000 ok. They cannot give me an answer after 3 weeks!!!!!Any ideas anyone???????????????
    • viney
    • By viney 29th Sep 05, 10:51 PM
    • 279 Posts
    • 19 Thanks
    viney
    Steve

    A couple of suggestions.

    It may be a problem related to the browser, have you tried firefox?

    Failing that, I think if you disable javascripting, (to stop those pop up messages) that may get round it for you.

    To disable java scripting go to:

    internet explorer
    tools
    internet options
    security
    custom level
    scroll down to scripting
    the first one is active scripting
    click 'disable'
    ok it

    then shutdown your browser and restart it and see if that works.

    let me know
    All that glisters is not gold, except moneysavingexpert.com
    • Steve_Boorman
    • By Steve_Boorman 30th Sep 05, 5:35 PM
    • 111 Posts
    • 28 Thanks
    Steve_Boorman
    Success !!!!!
    Viney......Thank you for your very helpful advice. I have at last managed to carry out a transfer on line.You are a genius...why don't you get a job with Nat west...they have been working on this for 3 weeks with no success. The only thing is I get a message that comes up saying that "your computer does not appear to support Javascript " will this affect the normal running of my computer? But I am very grateful for the advice you have given. You are a star.
    Cheers
    Steve
    • viney
    • By viney 30th Sep 05, 6:46 PM
    • 279 Posts
    • 19 Thanks
    viney
    Steve

    glad I could help

    I assume it is the second option (disabling Java) that worked, did you try the first as well?

    Switching off Java scripting should make no real difference to the site.

    However, as per the advisory message on the website, make sure you only select or click links once (don't double click) otherwise I think it may give you an error or throw you out of online banking and you will have to log back in. It is more hassle than anything else.

    The other thing is make sure you log out of the service properly, always use the log out button and you should be fine.

    Dont forget to put the java scripting back on when you finish as otherwise it may impact other sites that you go to.

    It should work until they find a proper fix!

    I'll get my job application in now!
    All that glisters is not gold, except moneysavingexpert.com
    • Steve_Boorman
    • By Steve_Boorman 7th Oct 05, 10:40 PM
    • 111 Posts
    • 28 Thanks
    Steve_Boorman
    Steve

    glad I could help

    I assume it is the second option (disabling Java) that worked, did you try the first as well?

    Switching off Java scripting should make no real difference to the site.

    However, as per the advisory message on the website, make sure you only select or click links once (don't double click) otherwise I think it may give you an error or throw you out of online banking and you will have to log back in. It is more hassle than anything else.

    The other thing is make sure you log out of the service properly, always use the log out button and you should be fine.

    Dont forget to put the java scripting back on when you finish as otherwise it may impact other sites that you go to.

    It should work until they find a proper fix!

    I'll get my job application in now!
    by viney
    hello again...the saga continues......i have at last been informed that my problem is caused by an old jscript.dll file.Have tried to find out how to replace it ..with little success.All of my updates are the latest available.Microsoft helpline was as helpful as Nat West helpline...(ie...none at all!!!!) Does anyone know how i can sort out this problem.I have tried uninstalling and reinstalling java...but this has had no effect...HELP !!!!!
    • miller
    • By miller 8th Oct 05, 11:17 AM
    • 1,026 Posts
    • 352 Thanks
    miller
    Three major gripes with the new system,

    -The dialog boxes/text are smaller
    -The cursor is not automatically placed in the PIN entry position after entering customer number
    -You are now forced to enter a period for the statement you want to view (hey here's an idea try the most recent ones!!), whereas the most recent ones automatically came up last time.

    Poor. They should turn the website into a trendy wine bar.
  • Lopo

    Poor. They should turn the website into a trendy wine bar.
    by miller
    Lol...!

    Wish people would contact them with the number I provided on here not so long ago and complain ....the more people that shout, the better....hopefully they will see sense and do something about it......
    Beware Lego Men with Deep pockets...!
    • charlie12
    • By charlie12 8th Oct 05, 10:15 PM
    • 1,594 Posts
    • 467 Thanks
    charlie12
    What really gets me angry is the fact that these so-called "web developers" are no doubt being paid healthy salaries to produce this junk! I don't know a thing about web design but I expect someone who is employed by a bank to produce its online service would know a thing or two about quality intuitive design.

    The old site was better, but they felt the need to "improve" it, my guess to keep their superiors happy and to actually have something to do!

    They should spend their time going on courses for user interface design instead.

    I hope the site gets hacked due to a security flaw and they'll be forced to revert back to the old system.
    • student100
    • By student100 9th Oct 05, 4:43 PM
    • 977 Posts
    • 271 Thanks
    student100
    There are lots of other banks out there, most of them with better OLB and better current accounts than Natwest Martin's best current accounts

    student100 hasn't been a student since 2007...
  • Bob1000
    Hello Steve_Boorman

    If you still have the problem re the java script try this link on the microsoft website, it will update the dll in question and should sort you out.

    http://www.microsoft.com/downloads/details.aspx?FamilyId=C717D943-7E4B-4622-86EB-95A22B832CAA&displaylang=en

    Make sure you copy the full ink in to your browser

    Bob
    • Steve_Boorman
    • By Steve_Boorman 14th Oct 05, 9:01 AM
    • 111 Posts
    • 28 Thanks
    Steve_Boorman
    nat west problem SOLVED
    Hello Steve_Boorman

    If you still have the problem re the java script try this link on the microsoft website, it will update the dll in question and should sort you out.

    http://www.microsoft.com/downloads/details.aspx?FamilyId=C717D943-7E4B-4622-86EB-95A22B832CAA&displaylang=en

    Make sure you copy the full ink in to your browser

    Bob
    by B!!!000
    Thanks to everyone for their advice....my ongoing problem has now been sorted and I can transfer money to my heart's content. I downloaded a new file and then put it into my computer (once I had been told to do this in SAFE MODE). I received more help from this site than either Nat West or Microsoft!!!!!!!!! Thanks again
  • Bob1000
    Excellent Steve

    Was it the link I gave you or another link?
    Is it permenantly fixed now everytime?

    Bob
  • multimillionaire
    The natwest service is really bad. Thought it was just me who didnt like the new look.

    Glad there are others like me! Its a nightmare using to do simply things. View a full statement involves around 7-8 mouse clicks from the front page. And sooooo annoyingly, if you want to view it again moments later, you have to go through it all again.

    The old system would retain your preferences for that online session and not ask you again and again. Its crazy and sooooo time consuming.... Very frustrating.

    Really hope they sort it out.
    • Steve_Boorman
    • By Steve_Boorman 19th Nov 05, 10:24 AM
    • 111 Posts
    • 28 Thanks
    Steve_Boorman
    Now is your chance to get back at Nat West.....They have supplied a Customer satisfaction survey.Fill it in and let them know exactly what you think of their new site. It is a shame they did not leave space for Customer comments...but then again it would have taken up too much space!!!!!!!!!!!!
  • Lopo
    Just noticed that too -

    Have vented my spleen with them now.

    Anyone noticed that you are unable to copy and paste account numbers and the like without it being bizarrely padded out with white spaces once pasted.

    Very irritating!

    Hope someone in the nwolb team views this thread!
    Beware Lego Men with Deep pockets...!
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