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  • FIRST POST
    • dialdfordave
    • By dialdfordave 19th Jun 17, 11:31 PM
    • 16Posts
    • 7Thanks
    dialdfordave
    Lycamobile UK in breach of roaming regulations
    • #1
    • 19th Jun 17, 11:31 PM
    Lycamobile UK in breach of roaming regulations 19th Jun 17 at 11:31 PM
    Hi all,

    I just thought I'd post to highlight that Lycamobile UK is in breach of the recently implemented EU roaming regulations.

    Full details can be seen at http://www.lycamobile.co.uk/en/eu-roaming-is-changing?awc=6021_1497910292_6a0789e4709773da9fbf3 8c4d06a516b where they state:

    "Please note that you will no longer be able to use bundle allowances while roaming."

    and also:

    "Customers who use our EU roaming services enjoy FREE incoming calls for up to 200 minutes per month after which you will be charged at 1p/min."

    Both of these are clearly contradictory to the spirit and wording of the regulations.

    Dave
Page 1
    • ike12
    • By ike12 9th Sep 17, 7:41 AM
    • 1 Posts
    • 0 Thanks
    ike12
    • #2
    • 9th Sep 17, 7:41 AM
    • #2
    • 9th Sep 17, 7:41 AM
    Yeah, I saw that on their website and thought like same unprofessional stuff again. they treat clients as brainless. I've experienced quite many problems with this provider like waiting A FEW DAYS when abroad the "feel like home" be activated so I couldn't use my phone basically as I'd converted my account money into a bundle. Or being unable to connect to any network abroad with a new sim previously activated in the UK and after topping up. Just examples. I'd be happy to see them fined heavily or best deprived of the licence
    • Ian011
    • By Ian011 9th Sep 17, 10:18 AM
    • 1,792 Posts
    • 1,011 Thanks
    Ian011
    • #3
    • 9th Sep 17, 10:18 AM
    • #3
    • 9th Sep 17, 10:18 AM
    The page seems to have changed in recent weeks:

    http://www.lycamobile.co.uk/en/eu-roaming-is-changing
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