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    • dogand2kids
    • By dogand2kids 7th Jan 17, 5:01 PM
    • 3Posts
    • 4Thanks
    CEDR Result
    • #1
    • 7th Jan 17, 5:01 PM
    CEDR Result 7th Jan 17 at 5:01 PM
    I couldn't find much information about going down the CEDR route so though I'd post my experience.

    I had been going round in circles with easyJet for a year and a half trying to claim for a delayed flight.

    I put in a claim with CEDR (all online), I had to enter name, flight details and what the claim was for. I also uploaded images of the boarding card and the email trails of all my contact with easyJet.

    3 weeks later I received an email to say that easyJet accepted the claim in full which I accepted and in another 3 weeks the payment hit my bank account.

    I received the full amount and did not have to pay for the service but I believe that if you don't have a valid claim you have to pay 15 pounds.

    It was really straightforward, I'd highly recommend it if you have a valid claim but have been getting nowhere with the airline (you have to give the airline 8 weeks before you can refer to CEDR.)

    easyJet, BA, Thompson and Thomas Cook are the airline currently signed up with CEDR.

    Good luck!
Page 1
    • Gorie
    • By Gorie 15th Sep 17, 12:40 PM
    • 109 Posts
    • 19 Thanks
    • #2
    • 15th Sep 17, 12:40 PM
    CEDR Creek
    • #2
    • 15th Sep 17, 12:40 PM
    Thanks for this update - I've not looked extensively in the separate airline threads but there are limited stories about CEDR applications / experiences. Perhaps this thread could be hijacked for that? and we could call it CEDR Creek

    My experience:

    I was on two delayed EasyJet flights in July (entirely separate flights by booking, date and destination) and have today submitted two seperate CEDR applications (one for each flight).

    The process is relatively straightforward and you don't pay upfront. It seems the price has increased, if you are unsuccessful, to £25 per claim (rather than the amount in the original post).

    My CEDR application:
    1. Enter your details
    2. Enter booking and flight details - you need to know actual time of arrival here (I put my most accurate estimation here as both delays were well in excess of five hours). Of note their website system for entering dates and time takes ages and is of poor design (you'll see...)
    3. Other passengers on your booking who you will claim for (full name as per booking)
    4. What you are claiming for in GBP - As you claim in Euro and I was claiming €250 per person I used to convert this to GBP (as stated in their guidance notes). I also wrote a brief note in the box stating 'As we were delayed by approximately 6 hours, I am claiming €250 per delayed passenger in my party. The total is €500 for all passengers. Converted to £440 GBP'.
    5. Check the form so far on the summary page.
    6. Upload supporting documents. I included booking confirmation, EU261 claim email copy (saying they had received it) and email correspondence after I appealed the claim upto their final letter. (Of note only one of their final letters referred me to CEDR, the other final letter just said sorry - but it had been more than eight weeks for both complaints so I guess that was OK).
    7. Read T&C, tick a load of boxes and agree to pay £25 if the airline don't have to pay you compensation.

    Once submitted you are shown a list of your cases and receive an email.

    Another note: I was never given the opportunity to set up a CEDR password on the site so after submission I used my email address from the application process in the forgotten password link (at login page) and reset it that way. Now I can log in.

    I hope this helps and will keep people posted about how I get on!
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